Technical Lead AI / Machine Learning Engineer - User Voice - Open to remote across ANZ
Canva
Software Engineering, IT, (Other), Data Science
Sydney, Australia
Posted on Wednesday, March 8, 2023
<div> <b style="font-size:32px;">Join the team redefining how the world experiences design.</b> </div><div> <br> <div>Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!</div> <div> <br> <div>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</div> <div> <br> <div> <br> <div> <b style="font-size:32px;">Where and how you can work</b> </div> <div> <br> <div>Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.</div> <div> <br> <div> <br> <div> <b style="font-size:32px;">What you’d be doing in this role</b> </div> <div> <br> <div> <span style="font-size:14.6667px;">As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. </span> </div> <div> <br> <div> <span style="font-size:14.6667px;">At the moment, this role is focused on:</span> </div> <div> <br> <div> <span style="font-size:11pt;">Our Vision is “Every user empowered, every voice heard”. User Voice is our critical interface to our most valuable partners, our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. User Voice is responsible for customer happiness and their ability to get help, as well as providing clear insights to improve user experiences.</span> </div> <div> <br> <div> <b style="font-size:10.5pt;">About the job:</b> </div> <div> <br> <div> <span style="font-size:10.5pt;">Our conversational understanding team seeks a tech lead AI engineer to build and evolve our intent recognition </span> <a href="http://module.We" style="font-size:10.5pt;" class="postings-link">module.We</a> <span style="font-size:10.5pt;">’re working on a chatbot platform to unify multiple tools and make the user journey truly magical when using Canva products. The platform is integrated in the editor and would be used by more than 100M users monthly. It currently offers:Timely and accurate in-app help and tipsClarify the tasks at hand and modify the design using text and/or voice based instructions that are natural to the usersShort-cuts to popular actionsThe project has a high visibility internally.</span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
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