Lead Content Designer, In Product-Help (AI / ML)
Software Engineering, Product, Design, Data Science
Posted on Friday, February 24, 2023
<div> <b style="font-size:32px;">Join the team redefining how the world experiences design.</b> </div><div> <br> <div>Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!</div> <div> <br> <div>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</div> <div> <br> <div> <br> <div> <b style="font-size:32px;">Where and how you can work</b> </div> <div> <br> <div>Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.</div> <div> <br> <div> <br> <div> <b style="font-size:32px;">What you’d be doing in this role</b> </div> <div> <br> <div> <span style="font-size:14.6667px;">As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. </span> </div> <div> <br> <div> <span style="font-size:14.6667px;">At the moment, this role is focused on:</span> </div> <div> <br> <div> <b>About the Group</b> </div> <div> <br> <div>Help and support, especially at scale, is a complex and exciting problem space. With a mission of “Every user empowered, every voice heard”, Canva’s User Voice super group is the critical interface to our most valuable partners, our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact flow, expert support specialists, customer insights, plus tools to enable self-help such as our Help Center, Assistant and Chatbot.</div> <div> <br> <div> <b>About the Team</b> </div> <div> <br> <div>User Voice’s In-Product Help team design and build self-help experiences for millions of people using Canva around the world. This cross-specialty team works with leading-edge technologies to create highly visible, in-context, personalized help and educational experiences that are deeply integrated into Canva’s core product suite. This impactful team works closely with our content and machine learning teams to scale the capabilities for our users.</div> <div> <br> <div> <b>About the role and Content Design specialty</b> </div> <div> <br> <div> <b>Content Design is on a mission to help our users fulfill their goals with clarity and joy.</b> </div> <div>We’re looking to achieve this by building an amazing Content Design team with a culture of clear and crisp writing. Our focus is on systems, not just sentences. We create and improve flows, not just the words. We seek to have a deep impact on key areas, not just shallow impact everywhere.</div> <div> <br> <div>Content Design is a small and growing part of our Design specialty. Canva sees content as a crucial part of its ongoing success – and we’re really focused on improving our content experience. We have a fun, human voice that we want to do a better job of getting across to our users, instead of, you know, “generic UX writing” voice.</div> <div> <br> <div>We’re passionate about working together to create the future of Content Design at Canva; it’s not a top-down approach. Your opinion matters! You’ll also get lots of support from the diverse content team across the business. As soon as you arrive, we’ll be saying “Thank goodness you’re here!”</div> <div> <br> <div>The content design specialty collaborates closely with PMs, Designers, Engineers and Design Researchers to identify solutions that prioritize our users’ needs.</div> <div> <br> <div>As a Content Designer in the In-Product Help team, you’ll be working on the latest AI innovations in the customer service space. You’ll not only shape what our users experience but also how our teams approach modeling, labeling and storing content to accelerate how we can harness these new technologies.</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
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