<div><b style="font-size:14pt;">Canva’s Commitment and Mission</b></div><div><br></div><div><span style="font-size:11pt;">At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! </span></div><div><br></div><div><span style="font-size:14.6667px;">Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 110+ million monthly active users across 190 different countries and a team of over 3,400 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. </span></div><div><br></div><div><span style="font-size:11pt;">Join us and design your future. </span></div><div><br></div><div><b>About the People Operations Team</b></div><div>At the heart of what makes our people experience world-class and seamless are the strong executors that take pride in their craft and in delivering friction-free employee experiences. Across the entire employee lifecycle, from onboarding all the way to offboarding and everything in between, we fuel Canva's hypergrowth by delivering seamless, scalable, and delightful employee experiences.</div><div><br></div><div><b>About the People Central Team</b></div><div>The People Central team sits at the core of the employee lifecycle, responsible for onboarding, offboarding, and managing all queries that flow through our service desk. As the first point of contact for all People team requests and inquiries, People Central is naturally the largest team in People Ops and specialises in high volume tasks that require efficiency &amp; precision, delivering outstanding customer service, and keeping systems and data accurate.</div><div><br></div><div>Within People Central, the Onboarding squad works closely with our recruitment and internal teams to facilitate a seamless onboarding experience and is currently onboarding many new hires each month. The Helpdesk squad is responsible for managing our ticketing channels, which includes triaging, resolving, or escalating cases. Lastly, the Offboarding squad manages departures across Canva.</div><div><br></div><div><b>About the role</b></div><div>The HR Training and Enablement Lead is responsible for ensuring operational excellence within the People Central team and will set the strategic direction of onboarding, knowledge sharing, change and documentation management, and ensuring delivery against defined quality standards. This is a new function that is critical for enabling the growth of our team globally, as we scale up our operations as the engine that powers the entire People team.</div><div><br></div><div>By delivering a delightful customer experience, with a high degree of consistency and reliability, we’re constantly working towards unlocking greater strategic capacity in the People team. This team plays a pivotal role in enabling the continuous expansion of the breadth (new markets and geos) and depth of services (new capabilities) we deliver.</div><div><br></div><div><b>This is a 12 months Fixed Term Contract.</b></div><div><b>We're open to remote expressions of interest across Australia.</b></div>