Developer Support Lead
Canva
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See open jobs at Canva.See open jobs similar to "Developer Support Lead" General Catalyst.Software Engineering, Customer Service
Manila, Philippines
Posted 6+ months ago
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.
What you’d be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
- Leading a team that is actively and creatively supporting our Canva developer ecosystem ensuring timely and delightful support experience
- Driving the team towards operational efficiency and actively remove blockers that hinders team members from achieving individual and collective goals
- Conducting effective coaching, individual or group discussions with members to set clear goals and expectations, monitoring performance, and providing constructive feedback with action-driven next steps
- Collaborating within immediate teams and other customer happiness verticals for cross-team projects and initiatives.
- Challenging and stretching team members to help them pursue their career aspirations while maintaining alignment with ecosystem goals
- Upholding Canva’s core customer first values in order to produce long-term developer loyalty and happiness.
- Being an authentic Canva Ambassador, fully-equipped to represent Canva across both internal team communications and external customer engagement.
You're probably a match if
- You’ve had relevant experience in technical or developer support, ideally leading a support team.
- You thrive in a customer service centric environment.
- You are an effective problem-solver and resolve problems to make others feel that their concerns are valid.
- You have exceptional communication skills, both verbal and written.
- You can deliver individual results through collaboration and with a team goal in mind.
- You have self-motivation for growth and learning; can proactively put themself outside of their comfort zone.
- Adaptability and flexibility; you can tackle blockers and challenges with an open mentality and “what-alternatives-do-I-have” demeanor.
- You have the ability to context switch and adapt to varied asks from stakeholders.
- You have patience, empathy and integrity to complement our core values.
Benefits
- Competitive salary, plus equity options
- Healthcare benefits (both through HMO & Medical Allowances)
- Professional education / Well-being / Social recognition / Home office allowances
- Health and well-being programs
- Generous leave policy
- Fun, quirky, and most importantly sponsored social clubs, team events, & celebrations
- In-house chefs that cook delicious breakfast and lunch for us each day
- Relocation budget provided for local or international candidates and visa application fees covered
About the team
Canva’s Ecosystem Group was formed in 2021, unifying Canva’s developer ecosystem investments, to create an abundant (app and developer) ecosystem that allows each Canva user to have a tailored experience to their needs.
The Ecosystem Partnerships & Developer Success team within the Ecosystem Group is a cross-functional team that handles the entire go-to-market life cycle of Canva’s developer partner ecosystem from identifying and recruiting potential strategic partners to onboarding and supporting our entire indie and strategic developer ecosystem.
We are building out the next-generation developer platform, called theCanva API, to provide developers flexibility in creating innovative app experiences within Canva. We are already working with a number of third-party developers using the Canva API, and you will drive the future of this platform and the corresponding app ecosystem.
About you
The mission of this key member of the Developer Success team in Manila is to report to the Head of Ecosystem Partnerships and Developer Success to manage and mentor the team to ensure Canva provides a delightful experience to developers in onboarding, support inquiries and submission of the applications for inclusion in the Canva App Marketplace.
#LI-hybrid #LI-PC2
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
This job is no longer accepting applications
See open jobs at Canva.See open jobs similar to "Developer Support Lead" General Catalyst.
