Senior UX Researcher - Ecosystem
Canva
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Melbourne VIC, Australia
Posted 6+ months ago
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.
What you’d be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
About the UX Research team
At Canva, our users are at the heart of everything we do. Our UX Research team is relatively new, but plays a vital role in the vision and success of our company. One of the best things about Canva is how much everyone across the business cares about users and improving their experience - you’ll never have to sell anyone on the value of research.
Our team conducts qualitative and quantitative research to inform design decisions, product strategies, and identify opportunities. We believe that research findings are most powerful when they’re out of reports, and actively being applied and used by product teams. Researchers partner with PMs, designers, engineers, and marketers to help them better understand Canva’s diverse user base, solve complex challenges, and improve the product experience for millions of users worldwide.
Our research team is close-knit, collaborative, and supportive. We each bring unique strengths and interests to the group, and encourage each other to grow in our craft every day.
About the group you’ll be joining
The Ecosystem group is on a mission to empower 3rd party developers to create an abundance of apps and integrations that supercharge Canva’s ability to meet the diverse needs of our one billion users and drive Canva’s MAU growth.
We want to ensure Canva becomes the leading platform for teams and SaaS products to process visual design and communication. We envision in 2026, the Canva Ecosystem will make us the most pluggable platform in the world, enabling us to simplify design creation, boost team collaboration and optimise enterprise workflows in Canva.
Our strategy anchors on three product pillars:
- Apps in Canva - Enabling innovation and optimisation in design creation by bringing other apps and services into Canva
- Scaled Connections - Enabling Canva to work seamlessly with other SaaS apps in end to end user workflows
- Canva in Apps - Thoughtfully bringing Canva created content to where our users are
What you’ll achieve during your first 6 months:
- Lead high priority, wide-ranging research projects for the Ecosystem group to develop an in-depth understanding of our 3rd Party Developers and App customers needs.
- Apply a mix of qualitative (e.g., interviews, diary studies) and quantitative (e.g., surveys, insights from product data) methods to analyze user or product data and distill this into written and visual reports.
- Build relationships and closely collaborate with your project stakeholders, and across the Supergroup
- Participate and contribute to our UX Research sub-specialty: join in on team meetings, share your expertise and opinions, provide feedback to fellow researchers
- Provide consultative guidance to PMs and Designers to conducting their own research within the Ecosystem group (e.g. office hours)
- Be a champion for our users, and product experience: share your insights publicly across the company and inspire change that needs to be made to improve the Canva user experience.
- Be a role model for the quality of research work we strive for at Canva
About you
- The ideal candidate is a qualitative researcher with 5+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making.
- You have a solid understanding of primary research methodologies such as interviews, diary studies, participatory design, ethnography, surveys, usability testing, and know when these are best used. Additionally, you combine these with data sources like product data, experiments, support tickets to understand user needs holistically.
- You can apply research methods practically and creatively, adjusting your approach based on constraints and context.
- You have strong skills and confidence in communicating about, and advocating for, user research with senior stakeholders and leadership.
- You thrive in a fast-paced work environment that requires strong problem-solving skills and autonomy.
- You have the ability to flex research plans depending on team needs, understanding and clearly communicating trade-offs.
- You have experience closely collaborating with product teams (PM, Design, Engineering, Marketing, and more). You enjoy collaborating with stakeholders throughout projects, and consider bringing them along the journey to be an essential part of the process.
- You have experience mentoring and helping designers and PMs become better researchers. For example, providing feedback on research plans, interview technique, or final reports.
- You have strong communication and facilitation skills. Whether it’s during a workshop, presentation, or even a Slack message - you have an innate ability to rally a team together and inspire change.
- You always keep your ear to the ground for relevant insights happening across the organization, understanding the implications and opportunities, and bringing it back to your team.
You may also have
- Previous knowledge or experience conducting research in the development of APIs, Ecosystems and developer experiences.
- A degree in Psychology, Human Computer Interaction, Social Science or a related field
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents carers
• An annual Vibe Thrive allowance to support your wellbeing, social connection, office setup more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
This job is no longer accepting applications
See open jobs at Canva.See open jobs similar to "Senior UX Researcher - Ecosystem" General Catalyst.