Premier Social Media Support Lead - Customer Happiness
Canva
Marketing & Communications, Customer Service
Manila, Philippines
Posted on Wednesday, November 16, 2022
<div> <b style="font-size:32px;">Join the team redefining how the world experiences design.</b> </div><div> <br> <div>Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!</div> <div> <br> <div>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</div> <div> <br> <div> <br> <div> <b style="font-size:32px;">Where and how you can work</b> </div> <div> <br> <div> <span style="font-size:14.6667px;">Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.</span> </div> <div> <br> <div> <br> <div> <b style="font-size:32px;">What you’d be doing in this role</b> </div> <div> <br> <div> <span style="font-size:14.6667px;">As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. </span> </div> <div> <br> <div> <span style="font-size:14.6667px;">At the moment, this role is focused on:</span> </div> <div> <br> <div> <br> <div> <b>About the team</b> </div> <div> <br> <div> <span style="font-size:13.33px;">Canva is an online platform that is available across the globe with millions of users worldwide, and our Premier Support Team ensures that Canva realises its goal to empower our users and keep them engaged through social media and their respective communities.</span> </div> <div> <span style="font-size:13.33px;">Social media and online communities are the fastest and most accessible ways to interact with our users, which means that our specialists are our front-liners. We are active on different social media platforms such as: Twitter, Facebook, Instagram, Youtube, Pinterest, LinkedIn, and Canva community groups. We create valuable content and engage with users in real-time ensuring that each message, mention, tweet, post, and share - are responded to and given its much-deserved #Canvalove.</span> </div> <div> <br> <div> <br> <div> <b>About you</b> </div> <div> <span style="font-size:13.33px;">You have a passion to solve problems and a zest to empower team members to do the best work of their lives. You are driven and passionate about user engagement and ensuring our customers are provided with a positive and efficient social media experience. You are incredibly tech and social-media-savvy, comfortable navigating around current and upcoming social media tools, and have the creative abilities to turn ideas into reality. You display a great attention to detail, and an ability to put yourself in our users’ shoes. We need someone who loves challenges and is adaptable to change. Do you want to work within a diverse, cross-cultural, customer-oriented organisation? Yes? Then we would love to hear from you!</span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
Canva is an equal opportunity employer.
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