<div> <b style="font-size:32px;">Join the team redefining how the world experiences design.</b> </div><div> <br> <div>Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!</div> <div> <br> <div>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</div> <div> <br> <div> <br> <div> <b style="font-size:32px;">Where and how you can work</b> </div> <div> <br> <div> <span style="font-size:14.6667px;">Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.</span> </div> <div> <br> <div> <br> <div> <b style="font-size:32px;">What you’d be doing in this role</b> </div> <div> <br> <div> <span style="font-size:14.6667px;">As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. </span> </div> <div> <br> <div> <span style="font-size:14.6667px;">At the moment, this role is focused on:</span> </div> <div> <br> <div> <b style="font-size:18px;">About the Group</b> </div> <div> <b>User Voice Group</b>’s vision is “every user empowered, every voice heard.” With all the product features and improvements we are rolling out at an immense scale, the User Voice group needs to keep meeting the support needs of Canva users. Whilst our primary goal is to solve issues before they happen, or to use technology to address them, we have a growing need for people to resolve more complex issues.</div> <div> <br> <div>Canva’s current approach is to have a mix of in-house and outsourced teams to meet these needs. Outsourced support will continue to grow as we target to resolve at least 70% of support tickets via support vendors by the end of 2022, and 80% come 2023.</div> <div> <br> <div> <b style="font-size:18px;">About the Role</b> </div> <div>This is where you come in. The role’s primary responsibility is to own and support outsourced relationships, <span style="font-size:11pt;">ultimately bridging support vendor teams with Canva’s internal teams</span>. So if you’re currently looking for an impactful and opportunity, with a bias for collaboration, innovation and deep relationship building, then this is for you!</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>