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Principal Software Engineer I, Customer Solutions

Cambridge Mobile Telematics

Cambridge Mobile Telematics

Software Engineering, Customer Service
Cambridge, MA, USA
Posted on Tuesday, July 9, 2024

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

CMT is seeking a Principal Software Engineer to help our Customer Solutions team improve efficiency, provide strategic guidance on key delivery initiatives and mentor junior members of the team in best practices and procedures. As a Tech Lead in the Customer Solutions team you will spearhead our engineering efforts by providing technical leadership and expert guidance in software development and system design. This role is critical in mentoring junior engineers, ensuring solutions adhere to cmt best practices, breaking down complex technical tasks into smaller stories and ensuring test plans are in order to validate the statuses of our platforms.


  • Guide, support, and mentor junior developers and QA on proper software development procedures and methods. Foster a collaborative and learning-oriented environment among team members
  • Support the engineering team by enhancing efficiency through automation and innovative tooling. Develop and maintain automation scripts and frameworks that improve workflow efficiencies.
  • Collaborate with development teams to design and implement resilient infrastructure solutions. Manage and maintain development, testing, and production environments, ensuring they meet the project's needs.
  • Automate deployment processes and implement continuous integration/continuous deployment (CI/CD) pipelines using Jenkins and other tools as necessary. Ensure that deployment and operational workflows are efficient and error-free.
  • Monitor system performance consistently and troubleshoot issues as they arise. Proactively address performance bottlenecks and system anomalies to maintain system integrity and availability.
  • Develop and maintain comprehensive documentation for infrastructure and deployment processes. Continuously refine these processes to align with best practices in DevOps.
  • Collaborate with other technical leads and stakeholders to develop project plans and participate in resource planning. Contribute to cross-functional team discussions to align technical solutions with business goals.
  • Complete any additional tasks as they arise


  • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience/certification
  • 7+ years of relevant experience in a technical leadership role, with a strong background in software development and system architecture
  • Proficient in Python and comfortable with other programming languages such as Java, Groovy, C++, and a willingness to learn more
  • Extensive experience with CI/CD systems (Jenkins, Bitrise, AWS CodeBuild, GitHub Actions)
  • Proficiency in infrastructure as code tools (Terraform) and in managing AWS services (EC2, S3, Lambda, SNS, SQS, RDS, DynamoDB)
  • Familiarity with containerization technologies, specifically Docker, and configuration management tools such as Ansible, Chef, or Puppet
  • Understanding of Agile methodologies, specifically SCRUM, and ability to work independently and adapt quickly

Nice to Have:

  • Experience with monitoring tools like DataDog and code quality platforms like SonarQube / SonarCloud
  • Additional certifications in cloud infrastructure or DevOps methodologies

Compensation and Benefits:

  • Fair and competitive salary based on skills and experience
  • Equity may be awarded in the form of Restricted Stock Units (RSUs)
  • Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
  • Unlimited Paid Time Off including vacation, sick days & public holidays
  • Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

  • Feel great working to improve road safety around the world!
  • Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
  • Extensive wellness, education and employee assistance programs
  • CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we are intensifying our commitment to provide opportunities and career growth to the underrepresented. We are focused on creating an inclusive work environment that encourages a diversity of background and thought to produce the best products and services within our industry.

CMT is an equal opportunity employer and strives to create an inclusive and diverse environment that enriches our employees’ lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge MA. To learn more, visit and follow us on Twitter @cmtelematics.