Clinical Operations Enablement Associate
Cadence Solutions
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented.
At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives.
About the Role
We’re looking for an Operations Analyst to support critical workflows across our Clinical Operations organization. You’ll play an essential role in ensuring our systems and clinical operations infrastructure run smoothly as our team scales.
This role is perfect for someone who thrives in a fast-paced, high-growth environment, is excited to untangle operational complexity, and is motivated by building reliable processes that empower frontline teams to do their best work.
What You’ll Do
Operational Requirements & Knowledge Management
- Act as a trusted resource for internal teams by validating and responding to questions about various requirements and operational workflows.
- Maintain and continuously improve knowledge repositories, ensuring guidance is accurate, accessible, and aligned with evolving business needs.
- Identify patterns in recurring questions, escalate gaps, and partner with leadership on long-term process fixes.
- Monitor scheduling configurations and escalate discrepancies to ensure accurate coverage and capacity planning.
- Support modeling and scenario planning related to staffing, licensure changes, and operational adjustments.
Clinical Readiness
- Verify that provider licensure, certifications, and other requirements are accurately reflected across scheduling and operational systems.
- Support governance of clinical system requirements, helping uphold data quality standards across tools.
- Support documentation and reporting related to operational readiness and training compliance (e.g. EHR training and access).
- Assist with schedule balancing across teams as we onboard new clinicians, adjust licensure, or respond to shifts in demand.
Cross-Functional & Strategic Support
- Collaborate with stakeholders across Operations, Clinical, and Product to improve workflows and reduce friction points.
- Support special projects that enhance operational scalability and provider experience.
- Develop insights and recommendations based on the questions, issues, and patterns you encounter day-to-day.
About You
- 1–3 years of experience in operations, healthcare operations, systems support, data validation, or a similar function
- 1 year experience with Google suite, Slack and data analytics platforms (e.g. Metabase, Tableau, Looker)
- Comfortable working in a high-velocity environment where processes evolve quickly
- Strong attention to detail paired with the ability to understand how small changes affect large systems
- Exhibits tenacity in troubleshooting and follows issues through to full resolution
- Curious, adaptable, and energized by building structure within ambiguity
- Passionate about driving operational excellence and supporting teams who deliver care.
- Bachelor's degree in business administration or similar
Why This Role Matters
The accuracy and reliability of our operational systems are fundamental to delivering great care. Your work ensures our clinicians are able to provide the right care at the right time so that our patients can get the care they need. You’ll help build the foundation that allows our clinical teams to work efficiently and confidently as we scale.
What you'll get:
- Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
- Autonomy to tackle big, complex problems that matter
- An opportunity to improve lives every single day
- A chance to shape a category‑defining company at scale
- Medical, dental, and vision insurance
- TelaDoc (virtual primary care)
- National and local discounts powered by TriNet
- Remote equipment setup and home office stipend
- Paid Parental Leave
- 401K and 401K match
- Charitable Donation Match program
- Expected compensation range: $55,000- $60,000 annual base salary
- Location: Remote
We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law.
*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.