The Cadence Health team is seeking a Clinical Navigation Trainer to join our Care Delivery team. This role is dedicated to developing, implementing, and evolving high-quality onboarding and ongoing education programs for our Clinical Navigator team, which includes Licensed Practical Nurses, Medical Assistants, and Health Coaches. The ideal candidate will be passionate about education, clinical excellence, and improving patient care through structured training and support resources.

WHAT YOU’LL DO:

• Design and deliver comprehensive onboarding curriculum for newly hired Clinical Navigators (LPNs, MAs, Health Coaches), including live sessions, self-paced modules, assessments, and documentation.
• Collaborate with clinical leadership and subject matter experts to develop ongoing training for current team members.
• Continuously evaluate and revise training materials and curricula based on learner feedback, performance outcomes, compliance updates, and evolving clinical workflows.
• Support the creation, documentation, and ongoing refinement of Standard Operating Procedures (SOPs), care pathways, and workflow guides for the Clinical Navigator team.
• Lead the facilitation of virtual training sessions, skills refreshers, and continuing education initiatives.
• Develop training assessments and post-training evaluations to ensure comprehension and effectiveness.
• Serve as a partner to Clinical Navigator supervisors, aligning L&D efforts with team OKRs, quality improvement initiatives, and performance trends.
• Stay current with industry best practices in adult learning and clinical training, applying innovations to enhance training impact.
• Maintain a structured library of educational content, SOPs, and supporting materials for easy access and version control.
• Collaborate cross-functionally with Clinical, Product, Quality, and Operations teams to ensure training content reflects the latest tools, policies, and workflows.
• You'll be expected to collaborate and work cross-functionally with our Learning & Development (L&D) Care Delivery team.

WHAT YOU’LL NEED:

• 5+ years of experience in healthcare, preferably with exposure to clinical training, patient navigation, or chronic condition management (e.g., diabetes, hypertension, CHF).
• 5+ years of experience designing and facilitating clinical or healthcare education programs.
• Strong understanding of the clinical navigator role, including workflows performed by MAs, LPNs, and Health Coaches.
• Experience developing SOPs and training materials in a fast-paced, evolving environment.
• Exceptional written and verbal communication skills, with a strong ability to translate complex clinical information into clear and accessible training.
• Experience with e-learning authoring tools and remote training delivery methods.
  Excellent project management and time management skills; able to manage multiple priorities with attention to detail.
• Ability to work collaboratively across disciplines and levels of the organization.
• Experience in a digital health or startup environment is preferred.

WHO WE ARE:

At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients—regardless of zip code—deserve access to the best possible care.

Care is at the core of everything we do. The most important people at Cadence are the people who take care of our patients: our caregivers—nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. We hold ourselves to a high bar to deliver a memorable patient experience, a level of care that we all want for our own family members.

Unlike most traditional healthcare settings, things at Cadence change rapidly. We’re looking for team members who embrace innovation, thrive in dynamic environments, and are committed to building a better healthcare experience. If you’re passionate about learning and development and want to empower clinical teams to provide the best care possible, join us!

Bonus if you have a background in a clinical role such as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Medical Assistant (MA), Health Coach (NBC-HWC), or Mental Health Professional—your experience will bring valuable perspective to the work we do.

WHAT YOU’LL GET:

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• A unique chance to support the development of an amazing clinical product
• Competitive salaries
• Medical, dental, and vision insurance
• Competitive PTO
• 401K and 401K match
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program
• Salary: $85,000 - $100,000