Clinical Operations Lead
Cadence Solutions
Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.
At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.
Cadence Health is seeking an experienced Clinical Operations Lead to design, lead, and scale a best-in-class Care Management team. This leader will be responsible for driving operational excellence, ensuring clinical impact, and aligning our delivery model with regulatory, patient, and partner expectations.
WHAT YOU’LL DO:
- Build and lead a high-performing Care Management team, including NPs, RNs, MAs, and clinical support staff.
- Drive productivity and consistency through clear performance metrics, feedback loops, and ongoing training.
- Design and refine scalable, standardized workflows that ensure efficient and high-quality care delivery.
- Ensure all care delivery adheres to evidence-based clinical standards and is tailored to patient needs.
- Lead initiatives that improve core clinical outcomes.
- Optimize outreach models and engagement strategies to increase patient impact.
- Develop and enforce rigorous compliance processes that meet all regulatory and contractual obligations.
- Foster a culture of accountability and clinical integrity across teams.
- Drive high levels of satisfaction among patients, providers, and health system partners.
- Collaborate cross-functionally to ensure operational alignment with strategic goals and partner expectations.
- Actively engage in feedback loops that improve service and strengthen stakeholder relationships.
WHO YOU ARE:
- Inspirational leader with a proven track record of leading high-performing clinical teams.
- Experience scaling care delivery models, with a balance of strategic and operational thinking.
- Strong grasp of clinical care delivery, with the ability to turn clinical needs into scalable workflows.
- Demonstrated ability to rapidly implement and refine programs based on feedback and data.
- Proven project management and prioritization skills across cross-functional teams.
- Regularly partners with product and engineering teams to improve systems and tooling.
- Strong communicator capable of influencing across teams, levels, and disciplines.
- Comfortable operating in ambiguity and navigating change in fast-paced environments.
WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
- Company culture all about impact, shared growth mindset, empowerment, and integrity
- An opportunity to help improve the quality of life of millions of Americans
- Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- Teladoc (virtual primary care)
- Competitive PTO
- 401K and 401K match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
- Expected compensation range: $150,000 to $175,000 annual base salary plus stock options
- Location: Remote
We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.
*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.