Senior Manager, Account Management
Bustle Digital Group
Sales & Business Development
New York, NY, USA
Posted on Oct 2, 2024
Bustle Digital Group is seeking a full time Senior Manager to join our growing Client Experience team. This position is client facing and will be responsible for executing post-sale production for robust media & custom content campaigns for the East Coast region. This role is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met as well as acting as a customer advocate and liaising between teams.
Candidates must be able to work EST hours. Tri-State area is preferred, but this role could be remote for the right candidate.
Responsibilities
- Provide best in class service producing active programs independently, overseeing multiple elements and act as the primary contact for clients post-sale
- Oversee and collaborate with one to two Account Manager and / or Associate Manager team members to balance workload and responsibilities for programs
- Understand all sold campaign elements & strategy to deliver on client campaign objectives
- Responsible for creating and maintaining all program documentation during post-sale (including client kick-off call agendas, sold scope-of-work documents, and additional campaign trackers)
- Coordinate with third party vendors to design rich media ad units and assemble relevant decks such as screenshots when a campaign goes live
- Collaborate with the Ad Ops team to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint.
- Work closely with internal BDG Studio teams to execute a variety of custom content deliverables including custom articles, social media posts, Instagram stories, influencer activations, video and photo shoots.
- Use project management software (Monday.com) to manage branded content projects & deliverables - ensuring all deliverables stay on schedule
- Partner with Distribution Marketing team to execute content distribution plans and manage performance via key social platforms
- Partner with Reporting & Insights Team to analyze campaign performance metrics, provide real-time optimization recommendations, and create end-of-campaign recap decks
- Participate and play active role in end of campaign debrief process, sharing learnings and best practices across internal teams
Requirements
- BA or equivalent
- Must work EST hours
- 5-7 years Advertising or Publisher company experience
- Strong track record in client service
- Preferred: Experience in management
- Branded content (video, articles, social, influencer, events) and media execution experience essential
- Strong attention to detail
- Highly organized and the ability to multi-task
- Ability to lead junior team members
- Preferred: Proficiency with Keynote, Excel, Google, Monday.com