Bounce powers a global network of 10,000 local businesses that offer luggage storage, package acceptance, and more. We aim to create the world's largest tech-enabled two-way market platform, seamlessly connecting retail chains and travelers through an intuitive app. Our vision is to serve as the "OS for brick & mortar SMB stores," activating new revenue streams with just a “flip of a switch”.

To achieve this, we're seeking dedicated builders who share our core values: innovative, results-driven, scrappy, visionary, and passionate about building a trailblazing company. Bounce is headquartered in Lisbon, Portugal, with a global presence. We are proudly backed by leading Silicon Valley investors, including Andreessen Horowitz and General Catalyst. Our exceptional team ceaselessly challenges the limits of our achievements. Learn more about Bounce's Series A, spearheaded by a16z, here!

🧑‍💻 About The Role

Bounce is hiring a Market Manager for Japan who will manage our key clients by building strong relationships with our partners and creating a smooth end-to-end sales and customer service experience. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. You will ensure orders go smoothly from the point of sale and even after the sale.

👷🏾‍♀️ Where you come in

• Define and monitor together with our Operations Team goals for your region
• Help drive product initiatives in your territory
• Develop and maintain strong relationships with our partners, while keeping a consistent channel of communication with our key accounts
• Discovering unknown unknowns from those offering our service, and partnering with product and engineering to improve our product
• Drive quality initiatives to improve the experience our partners are providing to our users
• Define local marketing and partnership initiatives with our Growth Team
• Visiting key markets in person
  
  

✅ Your Profile

• Experience in the same field or a proven track record in a similar position
• Experience working with clients and stakeholders to develop and negotiate directives
• Japanese Native
• Fluent in Japanese (and other languages such as Korean would be a plus)
• Fluent in English
• Confidence and ability to build rapport while on the phone
• Analytical, strategic thinker with great influencing skills
• Ability to synthesize, develop, and present clear and concise recommendations
• Ability to handle deliverables simultaneously without compromising quality
• Ability to work independently and as part of a collaborative team
• Strong negotiation skills
• Eagerness to travel
• Go-getter attitude
  
  

Bounce is committed to welcoming everyone, regardless of gender identity, orientation, or expression. Our mission is to remove exclusivity and barriers and encourage new thinking and perceptions, in a space of belonging. It is not about race, gender, or age, it is about people.

About Working At Bounce

At Bounce, we're dedicated to fostering an inclusive environment regardless of gender identity, orientation, or expression. Our mission is to eradicate exclusivity and barriers and encourage fresh thinking and perceptions in a space of belonging. We don't define ourselves by race, gender, or age. We are about people. Without our people harnessing their creativity and innovation, we are nothing.