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Account Manager - Japanese Market



Sales & Business Development
Posted on Thursday, August 17, 2023
Bounce powers a global network of 10,000 local businesses that offer luggage storage, package acceptance, and more. We aim to create the world's largest tech-enabled two-way market platform, seamlessly connecting retail chains and travelers through an intuitive app. Our vision is to serve as the "OS for brick & mortar SMB stores," activating new revenue streams with just a “flip of a switch”.To achieve this, we're seeking dedicated builders who share our core values: innovative, results-driven, scrappy, visionary, and passionate about building a trailblazing company. Bounce is headquartered in Lisbon, Portugal, with a global presence. We are proudly backed by leading Silicon Valley investors, including Andreessen Horowitz and General Catalyst. Our exceptional team ceaselessly challenges the limits of our achievements. Learn more about Bounce's Series A, spearheaded by a16z, here!Bounce is the global leading platform for luggage storage with locations in 1,000 cities. Our mission is to build the largest tech-enabled retail chain in the world bringing net-new services to the mass market. We aim to build the “OS for brick & mortar SMB stores” powering new revenue channels at the "flip of a switch."We have global offices in San Francisco and Lisbon and are backed by some of the top investors in Silicon Valley and have an outstanding team that is continuously pushing the edge on what we can achieve.Bounce is hiring an Account Manager who will manage our key clients by building strong relationships with our partners and create a smooth end to end sales and customer service experience. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. You will ensure orders go smoothly from point of sale and even after sale.Where you come in
  • Developing and maintaining strong relationships with top partners in Japan
  • Discovering unknown unknowns from those offering our service
  • Creating business opportunities by setting effective and strategic sales plans
  • Continuing to push for highest quality
  • Maintaining clear and effective client communication and delivering positive customer experience
  • Monitoring feedback from partners and relaying this into actionable measures to the respective function within the team
  • Distributing signage to top partners
  • Visiting key markets in person
  • Pitching new verticals

What it takes to succeed
  • 2+ years experience in the same field or a proven track record in a similar position
  • Experience working with clients and stakeholders to develop and negotiate directives
  • Japanese Native
  • Fluent in Japanese (and other languages in Asia such as Korean would be a plus)
  • Fluent in English
  • Confidence and ability to build rapport while on the phone
  • Analytical, strategic thinker and with great influencing skills
  • Ability to synthesize, develop, and present clear and concise recommendations
  • Ability to handle deliverables simultaneously without compromising quality
  • Ability to work independently and as part of a collaborative team
  • Strong negotiation skills
  • Eagerness to travel
  • Go-getter attitude

Bounce is committed to welcoming everyone, regardless of gender identity, orientation or expression. Our mission is to remove exclusivity and barriers and encourage new thinking and perceptions, in a space of belonging. It is not about race, gender or age, it is about people. Without our people being their most creative and innovative selves, we are nothing. About Working At BounceAt Bounce, we're dedicated to fostering an inclusive environment regardless of gender identity, orientation, or expression. Our mission is to eradicate exclusivity and barriers and encourage fresh thinking and perceptions in a space of belonging. We don't define ourselves by race, gender, or age. We are about people. Without our people harnessing their creativity and innovation, we are nothing.