Forward Deployed Engineer - Business
Bolna
Bengaluru, Karnataka, India
Posted on Jan 27, 2026
Forward Deployed Engineer - Business
Bengaluru
Business
In office
Full-time
At Bolna AI, we’re building tools that change how teams actually use Voice AI in production — not demos, not prototypes, but systems that handle millions of real conversations every month.
We’re hiring a Business Forward Deployed Engineer (FDE) to sit right at the edge of customers, product, and AI execution. This role is about owning first value: taking a customer from “can this work for us?” to “this is live and critical to our business” - fast.
You’ll be the person customers trust to design, build, test, deploy, and iterate Voice AI agents end-to-end. High ownership, high context, high impact.
Our team is composed of IIT alums having worked at Bain, Atlassian, Zomato and are backed by top investors.
Responsibilities:
- Own customer POCs end-to-end
Be the first point of contact for new customers running pilots and POCs
Understand their real workflows, constraints, data, and edge cases
Translate vague business needs into concrete Voice AI agents that actually work in production
- Build Voice AI agents from scratch
Design conversation flows, prompts, guardrails, and fallback logic
Configure voices, languages, transcribers, interruption handling, and integrations
Iterate rapidly based on real call data, failures, and user feedback
- Ship fast, in production
Launch MVP agents in days, not weeks
Test live calls, monitor outcomes, debug failures, and refine behavior
Move customers from pilot → rollout → expansion by proving ROI
- Work directly with customers
Take customer calls, run live demos, and guide them through deployments
Clearly explain AI behavior, limitations, and tradeoffs to non-technical stakeholders
Build trust by being hands-on, responsive, and outcome-driven
- Close the loop with product & engineering
Identify patterns across POCs and feed them upstream into reusable product features
Help define what should become platformized vs. custom
Improve reliability, observability, and deployment workflows based on real usage
Qualifications:
High ownership mindset: Takes full responsibility from problem to outcome
Ambiguity-first execution: Makes fast, sound decisions with incomplete information
LLM & prompting intuition: Designs, iterates, and debugs real-world AI conversations
Customer-facing confidence: Leads live calls, pilots, and expectation-setting
Technical product fluency: Comfortable with APIs, integrations, and failure modes
Pressure-tested delivery: Manages multiple pilots while maintaining speed and quality
Why Join
- Rocketship trajectory: We’re profitable, growing at YC (and now GC) speed, and handling 2.5M+ minutes of real conversations every month - you will have a shotgun seat in seeing these numbers multiply
- Founding team seat: You’ll be among the first 20 members and help shape our culture, GTM playbooks, and the very DNA of our growth story.
- Hard problems, real ownership: We’re orchestrating thousands of real-time Voice AI conversations in parallel. You’ll own high-stakes problems that touch engineering, customers, and revenue at once.
- Learn like a founder: This is not a narrow role. You’ll juggle sales, branding, hiring, and execution - the closest thing to running your own startup, with the safety net of a fast-growing team.
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Req ID: R15