• Manage our day to day on site trading, with a particular focus on peak moments (Christmas, Valentines day, Mothers day) ensuring a smooth execution maximising for profitable growth.
• You’ll manage our local marketing teams to maximise orders and growth we achieve through local channels, both online and offline, whilst working closely with our global digital marketing teamBecome the point person for the Netherlands & Belgium markets, owning the multi year strategy for growth and ensuring the wider business is working towards achieving these goals.
• Seek out and build strong partnerships in the market to widen the audience and ensure continuous growth, especially over peaks.
• Work with the broader Commercial team to build the key elements of our gifting commercial roadmap, and anchor that execution in our best practices, including:
- Working with our Retention team to monitor and drive year on year growth of orders from our existing customer base, building a test and learn roadmap.
- Work with our acquisition team to test new acquisition strategies tailored to our brands / markets. Test different incentive strategies, channels and prove the value of each of them.
- Work with the Product and Design teams to review the current customer experience and build roadmaps to drive on site conversion.
- Work with our range and operations teams to optimise our bouquet product range for the NL & BE markets. Drive our value proposition through pricing, incentives, addon range and attachment rate.
- Work with our research team to drive market specific insights to inform our overall strategy.
• Build strong relationships with our brand & creative teams to ensure a joined up communication and messaging strategy for our customers, to improve our brand awareness and perceptions in the respective markets.
• Work closely with our Head of Subscriptions to balance the prominence of our subscription and gifting products to our customers.
• Be the voice of our customers, conducting customer research and developing improvement to our proposition on the basis of robust customer feedback.
• Work closely with our business intelligence & strategy teams to ensure we are thinking about long term success in the right way, and being as intelligent as we can in our approach.
• Own the preparation of monthly trading meetings and commentary for key performance meetings, with an especial emphasis around peaks

✅ You’ll love this role if you…

• Have prior experience managing P&Ls in growth mode - especially in the ecommerce space.
• Have experience managing teams across the marketing and/or ecommerce space.
• Comfortable with google sheets / excel, strong numerical literacy will be an advantage in this role.
• You care about the detail - you’re methodical and precise and deliver to a consistently high standard.
• An empathetic leader - you genuinely love delivering through others, and are comfortable guiding, evaluating and flexing your style to get the best from those around you.
• Communication & relationship management - you have collaborative style that enables you to work with a range of different people and teams and allows for open and inclusive discussion.
• A data-driven decision maker - you love to understand the data and derive insights.
• Proactive - you take responsibility and initiative to get things done, are willing to roll up your sleeves get stuck in.
• This role is based in our Amsterdam office - you will join us in our Amsterdam office 2 - 3 times per week.
• Strong knowledge and understanding of the NL / BE market is a must
• Fluency in English & Dutch is required
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.