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Central Operations Planning Manager

Bloom & Wild

Bloom & Wild

Amsterdam, Netherlands
Posted on Wednesday, July 3, 2024
bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.
We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
🛠️ Operations @ Bloom & Wild Group
The Operations team at bloomon and Bloom & Wild is split into three sub-teams, although in practice there is a close collaboration between all these sub-teams on a daily basis:
- Flower sourcing, styling, and quality - this team is responsible for purchasing our fresh products like flowers and plants, mainly through direct collaboration with growers around the world. They also manage our inbound supply chain and work closely with our flower supply chain partners to optimise quality and costs. Within our own and 3rd party warehouses, they monitor and optimise for styling and quality.
- Warehouse Operations - Across our 3 strong brands we have various warehouses across the EU. The teams based at these sites run our daily production and fulfilment operation of all products we sell. The non-horti procurement of add-ons and packaging items is also part of the scope of this team. They optimise for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS.
- Logistics & 3rd party fulfilment - managing our partially outsourced sourcing, production, and fulfilment in the UK and optimising our delivery organisation in all countries we are active in. The team works closely with our carrier partners (and coordinating our own delivery network) to achieve operational excellence and optimise for customer satisfaction, delivery performance, capacity and associated COGS.
As part of the ‘Warehouse Operations team’, the Central operations planning team is the oil in the machine of our full end-to-end supply chain. In order to ensure an optimal production and fulfilment process in our warehouses, your team is in the middle between the forecasting team, the flower sourcing team, the commercial country teams, logistics and the warehouse teams. By understanding the different and opposing needs of all teams, you navigate to optimise for maximum availability of our products to sell, and minimise wastage on our fresh products. By means of your coordination we unlock and utilise the maximum flexibility in our supply chain, in the most efficient way.
To excel in this role you need a strong analytical mindset, great Excel skills, be driven by achieving clear tangible results and be a rockstar in stakeholder management. If this sounds like you, keep on reading!

⚙️ What you'll be doing:

  • Be the central point of contact regarding our supply planning for all operational, supply chain, and commercial teams and satisfy all opposing interests in the best way possible
  • Translation of our daily, weekly, monthly, and yearly commercial demand forecast into efficient and flexible supply chain planning for purchasing, intake, production, and fulfilment across our warehouses
  • Master the complex dynamic of our expanding SKU mix with limited freshness shelf life (flowers, plants, home & living, fresh food, drinks)
  • Live gatekeeping of stock levels of all our products, across all countries, brands, and all delivery days, ensuring that where possible we are never sold out but also do not incur significant wastage - in close cooperation with our commercial country teams
  • Operationally keep systems up to date (eg. upload stock availability, keep range plan updated in order tooling, solve availability issues due to product settings in our backend)
  • Solve out-of-stock situations (eg. upgrade individual customer orders/trigger resends/align with Customer Delight on customer communication)
  • Key stakeholders and users of our bespoke production planning tool, our stock management tool, and various dynamic sheets used for supply chain cooperation
  • Ensure accurate stock management and reflection in our system landscape in close collaboration with our warehouses, investigate stock discrepancies, and solve root causes
  • Manage the supply chain planning in general, and the warehouse planning in detail around bank holidays and our yearly peak sales (Valentines, Easter, Mother's Day, Christmas) from planning to execution.

✅ You’ll love this role if you…

  • Master degree in business or a related field
  • 3-5 years experience in a supply chain environment and working with operations, supply and/or demand planning
  • Highly advanced analytical skills with an ability to interpret data, identify trends and make data-driven decisions
  • Advanced MS Excel/Google sheets knowledge and experience (pivot tables, vlookups, index match, query, import range etc)
  • Experience in working with ERP/WMS systems is a plus
  • Great communication skills and very experienced in stakeholder management
  • Entrepreneurial and proactive mindset, ability to work on own initiative
  • You perform well under pressure
  • Have an eye for detail, making sure you’re 100% correct
  • You have a problem-solving mindset and enjoy unraveling complex challenges
  • You are fluent in English
  • You’re willing and able to travel to our warehouses frequently
  • Based in the Netherlands, in proximity to our Amstelveen warehouse (at least once a week working from the warehouse in AMV).
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.
🏡 Belonging at Bloom & Wild Group
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.
🧭 Our ways of working
We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other
We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.
🌟 (Some of) The good stuff
To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
🌻 Work that works for you
- Flexible working (core hours from 10-4pm)
- Work Abroad for up to 30 days each year
- Share in our success with a choice to take equity options from day 1
- 1 day per year to volunteer on a project that’s close to your heart
- We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
- Phone allowance
🌴 Time off
- 24 vacation days and an option to buy an extra 5 each year
- Happiness days (1 extra day each quarter for your personal ‘me time’)
- 1 celebration day per year, to celebrate a holiday that’s important to you
- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
🌱 Health and wellbeing
- Mental health support through Open Up, including access to online therapy sessions
- Allies and champions groups
- Mental Health First Aiders and awareness training for our managers
- In person and virtual yoga every week
- Our office kitchen is stocked with healthy drinks and snacks to keep you going
- Workplace pension contributions
🌳 Growth & Development
- A flexible training framework for every stage of your career development through our Bloom & Learn programme
- Internal & external Speaker Sessions on a variety of different inspirational topics.
💐 Moments that matter
- We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
- A BBQ-worthy rooftop terrace (Amsterdam HQ)
- Social & wellbeing monthly calendar
- We love to celebrate birthdays, anniversaries and other important milestones!
- Summer and End of Year events, team lunches and post-peak celebrations
- Irresistible discounts on our products, blooms & subscriptions!
🫱‍🫲 Getting hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.
We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.