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HR Officer

Bloom & Wild

Bloom & Wild

People & HR
Amstelveen, Netherlands
Posted on Monday, June 17, 2024
bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.
We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
🛠️ HR Officer
"As the HR Officer, you will be instrumental in cultivating a vibrant, safe, and sustainable workplace culture. In addition to this, you will provide expert HR guidance and support to managers and employees on a broad spectrum of people-related topics."We ‘lead change for good’, redefining what success looks like and shaping the future of our workspaces. We’re the custodians of a positive work environment and bring the creativity and fun to make memorable moments together.
💻 What you’ll be doing:
As a newly created role, you will be joining us at an exciting time as we embark on a transformative journey to enhance our employee experience at our largest warehouse facility, nestled in the heart of Amstelveen.
This is a full-time role, working 5 days per week but there is the opportunity to work 4 days in the warehouse and the 5th day (Friday) per week from home. The warehouse is a busy and pacey, yet modern, open plan and welcoming and supportive environment. You’ll report to the Head of People who is based in the UK and be part of a tight-knit People team, including Office Managers who are located across in the UK and the Netherlands. Day-to-day you will work alongside employees in various teams in the business including; Operations, Quality, Supply Chain, Buying, and Logistics to name a few.

⚙️ Responsibilities will include:

  • First point of contact for any HR and policy questions. and assist in the development, review, and implementation of HR policies and procedures and People Handbook, ensuring they are up-to-date and effectively communicated
  • Provision of expert HR guidance and support to managers and employees on a broad spectrum of people-related topics
  • Conduct investigations and swift conflict resolution, ensuring compliance with company policies and employment laws
  • Actively participate in and contribute to People team projects and initiatives aimed at improving employee engagement, retention, and overall organisational effectiveness
  • Assist the People Operations team with swift and effective management of absence cases
  • Site culture, H&S and sustainability champion, embodying our company values and inspiring and energising employees to cultivate a positive, safe and sustainable workplace
  • Delighting our employees to celebrate big moments such as the planning of our Peak activities and lunch events and also smaller and more personal milestones e.g. new baby gifts, ensuring that inclusivity of our diverse workforce is at the centre of all decisions
  • Onboarding new employees, agency workers, and visitors to the office, including H&S inductions and compliance training and always ensuring a high level of hospitality for all.
  • Line manager responsibilities for the onsite cook, ensuring all food purchased is within budget as well as ensuring alternate lunch provision in periods of absence
  • Streamline existing administrative processes and lead the site sounding board committee, to discuss improvement opportunities and provide progress updates
  • Conduct site weekly/monthly/annual compliance audits, including the approving of on-site pet (dog) visiting requests
  • General admin duties including; filing/ printing/laminating & sorting site mail and ensuring all docs are up to date and organised
  • Utilise a home-based working day (Friday) each week to manage administrative tasks, case documentation, and virtual meetings effectively.

✅ You’ll love this role if you…

  • Have approximately 2 years experience of working as an HR Officer (or equivalent)
  • Enjoy being based in an office/warehouse environment for at least 4 days a week (Monday to Thursday), surrounded by fellow colleagues
  • Care wildly about the detail - you’re methodical and precise and deliver to a consistently high standard
  • Love to collaborate, working cross-functionally with other teams and stakeholders
  • Ensure that diversity, equity and inclusion is at the forefront of your decisions
  • Outcome driven - you’re enthusiastic, passionate, and keen to deliver impactful results
  • Like to work autonomously and are able multi- task and prioritise your own workload
  • You're open to feedback and coaching and have a continuous improvement mindset, always seeking improvement opportunities.
  • Fluent in English and Dutch.

✅ Nice to have:

  • Previous experience of working in a Warehouse environment and delivering training to employees
  • Line Management experience or looking for this as a new opportunity
  • Speak other languages e.g. Polish, Bulgarian.
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.
🏡 Belonging at Bloom & Wild Group
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.
🧭 Our ways of working
We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other
We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.
🌟 (Some of) The good stuff
To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
🌻 Work that works for you
- Flexible working (core hours from 10-4pm)
- Share in our success with a choice to take equity options from day 1
- 1 day per year to volunteer on a project that’s close to your heart
- We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
- Phone allowance
🌴 Time off
- 24 vacation days and an option to buy an extra 5 each year
- Happiness days (1 extra day each quarter for your personal ‘me time’)
- 1 celebration day per year, to celebrate a holiday that’s important to you
- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
🌱 Health and wellbeing
- Mental health support through Open Up, including access to online therapy sessions
- Allies and champions groups
- Mental Health First Aiders and awareness training for our managers
- In person and virtual yoga every week
- Our office kitchen is stocked with healthy drinks and snacks to keep you going
- Workplace pension contributions
🌳 Growth & Development
- A flexible training framework for every stage of your career development through our Bloom & Learn programme
- Internal & external Speaker Sessions on a variety of different inspirational topics.
💐 Moments that matter
- We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
- A BBQ-worthy rooftop terrace (Amsterdam HQ)
- Social & wellbeing monthly calendar
- We love to celebrate birthdays, anniversaries and other important milestones!
- Summer and End of Year events, team lunches and post-peak celebrations
- Irresistible discounts on our products, blooms & subscriptions!
🫱‍🫲 Getting hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.
The majority of our interview process will take place remotely via video. This will involve an initial chat with….
We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.