Operations Improvement Associate
Bloom & Wild
Operations
Amsterdam, Netherlands
Posted on Thursday, August 17, 2023
bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain, where most florists operate offline and have done for decades. bloomon creates seasonal collections using unusual stems to deliver unique flower arrangements on repeat or as a unique gift. We always use field-fresh high-quality flowers straight from the grower and deliver them to our customers through a high-tech and highly creative platform.
We launched in Amsterdam in 2014 and went from start-up to scale-up at hypersonic speed. In 2021 we joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we're now part of Europe's leading online flower company.
Our group is backed by top tier investors including General Catalyst (backers of Airbnb and Deliveroo), who led our £75 million Series D funding round in January 2021, alongside Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we are active in 8 countries.
We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.
Operations at bloomon
The Operations team at bloomon and Bloom & Wild is split broadly into three sub-teams, although in practice these sub-teams all work very closely together:
1. Forecasting & Logistics - working closely with our fulfilment partners and carrier partners (and coordinating our own delivery network) to achieve operational excellence and optimise for customer satisfaction, delivery performance, capacity and associated COGS. This sub-team also manages our cross-functional peak planning processes and forecasting at fulfilment level
2. Warehouse Operations - Across our 3 strong brands of; Bloom & Wild, bloomon and Bergamotte we have various warehouses across the EU. The teams based at these sites optimises for customer satisfaction, quality and associated COGs
3. Supply Chain and Quality - this team manages our supply chain for fresh flowers, plants and non floral gifts as well as working with our flower supply chain partners to optimise for quality in our supply chain.
Our multidisciplinary team is organised, punctual, and results-oriented. We love seeing the rewards of our efforts in happy customers. We enjoy the freedom and opportunity to optimise the business environment where there is never a dull moment.
What will you do?
Our warehouse operations improvement managers function as internal consultants who work on a variety of projects to improve the way we operate across our supply chain. We have a strong focus on automation and implementing tooling to aid and digitalize our processes.
Your main responsibility will be to help the team implement improvements in project-based assignments. Additionally, you will help the operational teams to maintain those improvements by taking on related day-to-day responsibilities and managing the relationships with external vendors who provide tooling to us.
You will work directly alongside two experienced improvement managers whilst getting in-depth exposure to the other warehouse teams as well as our product department. No project is like the other, and there is a great opportunity to learn and grow in the role.
Your main tasks include:
- Identifying and implementing improvement opportunities within our warehouse processes and tools
- Gathering, analysing, and presenting data (qualitative and quantitative) to support decision making
- Gathering project requirements and creating project plans
- Supporting the implementation of new warehouse tooling, by for example, immersing yourself in the software, being able to teach the end users, creating training materials, or visualizing workflows
- Owning change projects related to our warehouse and inventory management tools
- Daily business and peak support for other teams within the warehouse ops department, such as Central Operations Planning, or the Procurement team
What do we expect from you
- You have a Bachelor's or Master’s degree, ideally with a quantitative and analytical focus
- You have >1 year of working experience, either full-time or part-time next to your studies, preferably in an operational context
- You are well organized: creating lists, plans, and overviews sparks joy in you
- You can break down complex information from multiple sources and present it in a clear and concise way
- Entrepreneurial, hands-on mentality and a desire for taking ownership of your work
- Excited by complex processes, and curious to understand their ins and outs
- You’ve been recognized for being proactive, eager to learn, and committed
- You can communicate effectively with stakeholders from different backgrounds and are able to motivate teams to work towards common goals
- Having some project management experience is a plus!
- You are fluent in English
- You are based in Amsterdam, and you are willing to occasionally travel to our production facilities in Amstelveen, NL and Nuneaton, UK
Why bloomon?
To care wildly for our customers, first we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
🌻 Work that works for you
- Flexible working (core hours from 10-4pm)
- Work Abroad for up to 30 days each year
- Summer hours: every Friday afternoon off during July and August (trialling in 2023)
- Share in our success with a choice to take equity options from day 1
- 1 day per year to volunteer on a project that’s close to your heart
- We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
- Phone allowance
🌴 Time off
- 24 vacation days and an option to buy an extra 5 each year
- Happiness days (1 extra day each quarter for your personal ‘me time’)
- 1 celebration day per year, to celebrate a holiday that’s important to you
- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
🌱 Health and wellbeing
- Mental health support through Open Up, including access to online therapy sessions
- Allies and champions groups
- Mental Health First Aiders and awareness training for our managers
- In person and virtual yoga every week
- Our office kitchen is stocked with healthy drinks and snacks to keep you going
- Financial wellbeing support through Bippit
- Workplace pension contributions
🌳 Growth & Development
- A flexible training framework for every stage of your career development through our Bloom & Learn programme
- Access to the Goodhabitz learning platform
- Internal & external Speaker Sessions on a variety of different inspirational topics.
💐 Moments that matter
- We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
- A BBQ-worthy rooftop terrace (Amsterdam HQ)
- Social & wellbeing monthly calendar
- We love to celebrate birthdays, anniversaries and other important milestones!
- Summer and End of Year events, team lunches and post-peak celebrations
- Irresistible discounts on our products, blooms & subscriptions!