Director, Facilities
Bilt Rewards
This job is no longer accepting applications
See open jobs at Bilt Rewards.See open jobs similar to "Director, Facilities" General Catalyst.Software Engineering, Operations
New York, NY, USA
USD 100k-140k / year + Equity
Posted 6+ months ago
Director, Facilities
New York
People
In office
Full-time
What is Bilt?
Bilt is the loyalty program for renters, transforming rent payments into valuable rewards while connecting members with exclusive Neighborhood Benefits™.
With every on-time rent payment, members earn Bilt Points – the industry's most valuable and flexible points currency which they can transfer 1:1 to their favorite airline miles and hotel points, use them for future rent payments, redeem for everyday purchases, or save them for a down payment on a home. Plus, they can build their credit history by automatically reporting their rent payments to all three major credit bureaus for free, and unlock exclusive rewards on the 1st of every month with Rent Day®.
As part of being a Bilt Member, they also get even more value at over 40,000 merchants nationwide with exclusive Neighborhood Benefits™ at local restaurants, fitness studios, pharmacies, on Lyft rides, and more.
In partnership with the top multifamily owners and operators across the country, Bilt has become the largest network of homes that reward their residents on rent, managing payments for over 4.5MM units across the nation.
Residents who live in the network make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.
What’s the role?
At Bilt, we believe your environment should run as seamlessly as the business it supports, and we're looking for a Director of Facilities to make that a reality. In this role, you'll own the full spectrum of facilities management across our New York headquarters, ensuring every system, space, and process operates at the highest standard.
From vendor management and building operations to maintenance, security, and space planning, you'll ensure our office runs flawlessly day to day while anticipating the needs of a growing, fast-paced team. You'll take pride in running a world-class facility that's reliable, efficient, and distinctly Bilt.
We're looking for someone who leads with precision, urgency, and care. You're hands-on, solutions-oriented, and known for turning challenges into improvements. Above all, you understand that an exceptional workplace isn't just well-run; it's what enables every person here to do their best work.
In this role, you will own…
- Office & Facilities Operations
- Lead day-to-day management of our NYC headquarters to ensure it’s always running smoothly, safely, and beautifully.
- Oversee maintenance, repairs, janitorial services, and security, ensuring the office consistently meets high standards of safety, comfort, and design.
- Manage preventive maintenance schedules and emergency repairs to minimize disruptions.
- Ensure regulatory and safety compliance with local building codes, OSHA, and environmental standards.
- Food, Beverage & Hospitality Programming
- Own and elevate Bilt’s daily food and beverage program, creating an exceptional hospitality experience that’s as thoughtful as it is functional.
- Curate daily offerings that balance convenience with quality, whether it’s morning coffee service, grab-and-go snacks, or catered lunches, with an eye toward wellness, variety, and delight.
- Partner closely with the People & Experience team to program special food-driven events, seasonal offerings, and surprise moments throughout the year.
- Proactively leverage Bilt’s ecosystem of dining, hospitality, and lifestyle partners to deliver exclusive perks and premium culinary experiences to employees and guests—ensuring offerings are always best-in-class and aligned with Bilt’s brand.
- Manage vendor relationships for all food, beverage, and catering needs, ensuring high-quality service and presentation.
- Vendor & Budget Management
- Manage relationships with key vendors and service providers, including cleaning services, security, repairs, and supplies.
- Negotiate contracts, review vendor performance, and ensure high standards of service.
- Develop and manage annual operating budgets, including forecasting, spend tracking, and reporting.
- Oversee procurement of office supplies, furnishings, and equipment.
- Manage and oversee our security team and emergency protocols.
- Team Leadership & Collaboration
- Lead and mentor a team responsible for office operations, front-of-house, and facilities.
- Foster a service-first culture with a solutions-oriented, hands-on approach.
- Collaborate cross-functionally with People, IT, Legal, and Finance teams to anticipate needs and coordinate office projects.
- Strategic Planning & Project Management
- Lead office space planning and expansion initiatives as Bilt continues to grow.
- Manage office projects, renovations, and buildouts with an eye toward both functionality and brand aesthetic.
- Lead day-to-day management of our NYC headquarters to ensure it’s always running smoothly, safely, and beautifully.
In terms of qualifications, we’re seeking:
- A natural host, someone who loves to create amazing spaces and experiences for others.
- A hands-on leader with 8+ years of experience in facilities management, office operations, hospitality, or related fields, ideally with experience in NYC commercial spaces.
- Known for your proactive, can-do attitude and ability to solve problems before they arise.
- Highly responsive, you’re the person everyone knows they can count on for a fast reply and quick resolution.
- Passionate about food, hospitality, and curating elevated in-office experiences.
- Highly organized, detail-oriented, and calm under pressure.
- Skilled in vendor negotiations, project management, and budgeting.
- Tech-savvy, with familiarity in building management systems and workplace technology tools.
- Passionate about design, comfort, and creating spaces where people thrive.
- Bonus points if you...
- Have experience in hospitality, luxury retail, or exclusive membership spaces.
- Have worked in high-growth startups or creative environments.
Benefits:
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program.
- Medical Insurance (for you and your loved one) - We offer a variety of different subsidized medical plans (with dental and vision), including a free HDHP with a company-sponsored HSA contribution. We have you covered from Day 1.
- Wellness Benefits - Enjoy a One Medical Membership, Wellhub (Gympass) Access, family planning programs and more, on us.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for yourself as often as you need it.
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for a Director, Facilities is $100,000 - 140,000 and will be eligible for equity and an annual performance-based bonus.
First name *
Last name *
Email *
LinkedIn URL *
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Bilt Rewards has an in-office work culture. Are you comfortable with commuting and working out of our NoHo NYC office 5 days a week? *
please answer NO for CX remote positions.
Are you eligible to work in the country in which you have applied (USA)? *
Have you previously been employed by Bilt Rewards and/or Kairos? *
Will you now or in the future require Visa sponsorship to work in the country you have applied to? *
Which of these platforms influenced you to apply for this position? *
Please explain your experience owning facilities and office operations. *
By applying you agree to Gem's terms and privacy policy.
Save your info to apply to other roles faster & help employers reach you.
Req ID: R235
This job is no longer accepting applications
See open jobs at Bilt Rewards.See open jobs similar to "Director, Facilities" General Catalyst.
