BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named Best Place to Work in Austin, is looking for an experienced Project Manager to join our Global PMO Team! Reporting to the Director of PMO - Strategy and GTM, you will support a complex Web Migration initiative. This role is pivotal in orchestrating the seamless transition of web tech stack across the organization. You will collaborate with stakeholders across Web Strategy, Web Development, Product and Engineering, Marketing, and Strategy to deliver a high-impact migration that meets business, technical, and user experience goals - on time and within scope. The ideal candidate brings expertise in website operations, a deep understanding of technical dependencies, and excels in managing detailed plans while keeping a sharp eye on the bigger strategic picture.

What You’ll Do

Migration Planning & Execution

• Lead the end-to-end planning and execution of a large-scale web migration, including timelines, data/content migration, QA, cutover, and post-launch stabilization.

• Partner with Web Strategy, UX, Engineering, and Publishing teams to define scope, requirements, and sprint-ready work.

• Facilitate platform audits, technical requirements gathering, and stakeholder interviews to inform migration readiness.

• Translate strategic business objectives into detailed project plans and actionable milestones.

Project Leadership

• Act as Scrum Master for the migration workstream, manage backlog grooming, sprint planning, daily standups, retrospectives, and sprint reviews.

• Identify and mitigate risks

• Monitor dependencies between cross-functional teams and proactively remove blockers.

Stakeholder Management & Communication

• Drive project delivery through effective use of internal stakeholder meetings - coordinate & facilitate, draft and issues timely agenda and minutes, and follow up on action items

• Lead effective status reporting, governance communications, and executive updates.

• Create and manage documentation, including migration project trackers, QA logs, site maps, and issue logs.

Process & Operational Excellence

• Maintain clean and up-to-date records in Jira and Confluence, ensuring complete visibility into progress and blockers.

• Drive continuous improvement by documenting learnings, standardizing intake processes, and refining workflows for future migrations.

• Collaborate with the Marketing Coordinator to align creative, content, and design resources around key migration milestones.

• Maintain close alignment with the Global PMO on processes, procedures, and best practices.

Who You Are

• 5+ years of related professional experience, including 3+ years of Project Management within web or digital marketing teams, ideally in SaaS or tech environments

• Demonstrated experience leading enterprise-level web migrations or replatforming projects.

• Adept in Jira, Confluence, Asana, and web project planning tools; familiarity with CMS platforms (e.g., WordPress, Contentful, Adobe Experience Manager)

• Solid understanding of web architecture, content modeling, SEO best practices, and site performance.

• Comfortable managing both agile sprints and waterfall-style implementation plans.

• Excellent communication and interpersonal skills, with the ability to translate technical detail for non-technical stakeholders.

• PMP and/or Scrum certification preferred.

• Calm under pressure, highly organized, and confident navigating ambiguity in fast-paced environments.

• Experience creating and actively managing integrated timelines and project risk factors.

• Strong influencing skills and proven ability to get things done without formal authority.

#LI-REMOTE

#LI-GL1

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

BigCommerce, along with many other employers, has become the subject of fraudulent
job offers to hopeful prospective job seekers.

Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.

BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.