BigCommerce is looking for a Senior Benefits Specialist to assist with the company’s global benefits administration. Under general direction from the Senior Manager, Total Rewards, this position is responsible for managing all tasks necessary to accomplish BigCommerce’s benefits administration objectives. This position serves as the point of contact for benefits and related HR Policy execution. This position is hybrid and based in our Austin office.

What You’ll Do

Benefits Responsibilities:

• Lead administration for global benefit programs including medical, dental, vision, life insurance, spending accounts, commuter benefits, retirement plans, voluntary & supplemental offerings, wellness programs, and COBRA.
• Lead leave of absence administration; work with third-party administrators ensuring that leaves and disability programs are being administered timely, accurately and in accordance with state and federal leave laws; calculate pay and duration of benefits while on leave. Partner with HRIS on Workday absence and leave configuration.
• Performs complex analysis of data to support benefits compliance requirements, including, but not limited to, 401(k) annual audit, Non-Discrimination Testing, 401(k) funding, benefits billing, etc.
• Partner with HRIS and Payroll to coordinate the annual Open Enrollment process, including Workday system setup, testing, execution, and coordination of data to providers.
• Ensure compliance with all applicable federal and state laws, including but not limited to ACA, ERISA, HIPAA, FMLA, ADA, OSHA, etc.
• Maintain benefits portal on Company's intranet site, ensuring employees have access to the latest benefits information.
• Provide exceptional customer service to employees while building strong business relationships.
• Assists Senior Manager,Total Rewards in the planning of Company benefit events, benefit plan design, and communications.

Who You Are

• 5+ years benefits & retirement administration experience in a global/multi-location.
• Solid knowledge of benefit plans, including HSA, FSA., 401k, medical, dental, vision, STD/LTD, and ADD/Life. Prior experience as an account liaison with a health insurance agency preferred.
• Thorough knowledge and understanding of Federal and State regulatory laws in regards to Payroll, Benefits, COBRA, HIPAA, FMLA, ADA and ERISA.
• Prior experience with benefit management and time off administration in Workday required.
• Must be analytical, organized and self-motivated with ability to manage competing priorities with a strong sense of confidentiality.
• Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
• Can accomplish results and desired outcomes through formal and informal corporate structures.
• Exceptional client relationship skills.
• Advanced excel, powerpoint and Google Workspace skills.
• Certification in benefits (CEBS, PHR, or SHRM-CP/SCP) a plus.

#LI-LP1

LI-HYBRID