BigCommerce is disrupting the eCommerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2023 "Best Place to Work" in Austin, is looking for a Senior Education Services Specialist. Reporting to our Manager of Education Services, you are a key member of a team of trainers. As such, you are responsible for the delivery and maintenance of personalized training content for both internal and external users. This role consistently interacts with our customers, agency partners, and BigCommerce employees. The ideal candidate has a developer background, is a talented educator and facilitator, a leader in both example and instruction, passionate about driving results and providing exceptional value to all stakeholders, and in person instruction for our customers, partners, and BigCommerce employees. By serving as an expert at explaining often complex, technical solutions in a way that connects with learners of all levels of experience, you will be instrumental to your customers’ success.

What You’ll Do:

• Use expert BigCommerce platform and third party application knowledge to customize and deliver virtual and in person global training on the behalf of BigCommerce for Professional Services, Agency partners, and internal employees
• Develop technical training courses for Enterprise customer and Full Stack developer audiences with a specific focus on BigCommerce APIs
• Conduct detailed scoping calls with customers to understand their business objectives and functional requirements in order to provide expert recommendations for their personalized training needs
• Work with external stakeholders including client partners, project managers, developers, technical partners and executives in Enterprise organizations
• Managing training action plans with enterprise customers, agency partners, Professional Services, and sales before, during, and after learning sessions
• Collaborate with external and internal stakeholders before, during and after learning sessions to ensure seamless communication, managing the scheduling and administration of the training
• Establish and maintain excellent working relationships with all key stakeholders including account executives, solutions architects, account managers and implementation project managers to provide a seamless transition into pre-launch training sessions
• Develop and maintain a thorough understanding of the BigCommerce platform features, third party ecosystem, as well as benefits and differentiators
• Continuously discover and implement new learning techniques and industry best practices to maximize efficiency and drive learning through engaging, instructive, and professional training.
• Handle other supervisory and reporting tasks as assigned

Who You Are:

• 5-7 years combined experience in SaaS platforms with a minimum of 2 years of developer experience; ideally with a focus in one or more of the following areas: technical training, solutions architecture, or information architecture.
• Bachelor’s degree in Computer Science, Information Systems, or a related discipline preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree.
• Basic knowledge of programming languages such as JavaScript and Node.js
• Experience in JS frameworks like Angular or React
• Proficiency in HTML and CSS
• Knowledge of GraphQL and RESTful web APIs
• Proficiency with code deployment and supporting tools like Git, npm, CLI workflows and code editors
• Knowledge of relational databases (i.e. MySQL, NoSQL) and content management systems
• Firm understanding of the eCommerce ecosystem and the associated partners and players within
• Passion for creating and delivering training content that utilizes cutting-edge adult learning theory methodologies and best practices
• Exceptional verbal and written communication skills, particularly with regard to accuracy, timeliness, persuasiveness, collaboration across a global, matrixed organizations, and adapting and scaling training initiatives to large groups across multiple locations
• Confidence and courage to work with all internal and external stakeholders; from C-Suite to individual contributor
• Excellent organizational skills (i.e. particularly with regard to managing your projects and time independently in ambiguous and/or rapidly changing environments)
• Ability to work independently and use critical-thinking skills to develop solutions and make sound decisions
• Ability to work with and coordinate demands from multiple internal stakeholders in a fast-paced, dynamic environment
• Ability to learn quickly and become a subject matter expert on concepts, technology, and learning techniques
• Willingness to travel (50%) - Globally

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