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Manager, Software Engineering - Hybrid



Software Engineering
Austin, TX, USA
Posted on Monday, May 27, 2024

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce, named a "2024" Best Place to Work, is looking for an Manager, Software Engineering

Who are we

The BigCommerce Engineering team is on a mission to build the leading SaaS ecommerce platform. Our global team of engineers works remotely as well as from our Austin, San Francisco, and Sydney offices and are focused on building the right product for our customers in the right way.

The Control Panel Experience (CPX) team is a group of 5 engineers focused on building and improving the user experience across the Control Panel that our customers use to manage their stores and power their online businesses. This team also has a deeper focus on the onboarding experience to ensure new customers have a great first experience. Across a number of services, this team works in TypeScript and JavaScript for front-end work and also works with Scala and PHP. Architecturally we use REST APIs, gRPC, and we leverage a host of internal deployment and cloud infrastructure tools.

This role is for a person who thrives at building high performing software engineering teams and is passionate about empowering engineers to achieve the best work of their careers. Well respected by technical and non-technical individuals, this person is an influential leader, coach, manager and engineer. This leader will need to balance: driving our aggressive product roadmap, improving the performance and stability of our system, introducing engineering best practices into the organization, and leading/mentoring other engineers.

In this role, we have a preference for Austin, TX based employees who can work hybrid/on-site.

** Work Authorization Visa Sponsorship cannot be provided**

Who you are:

  • 5-7+ years experience in building systems using at least two different languages: Ruby, Scala, Java, PHP, Python, Node, etc. We currently primarily use Scala and PHP with Ruby and GoLang also in use here.
  • Think iteratively by breaking down problems into smaller, deliverable / deployable pieces
  • Knowledge of gRPC, RabbitMQ, and familiarity with caching solutions
  • Experience with Google Cloud Platform or Cloud Computing highly desirable
  • 2+ years in driving & retaining a high performance team
  • Experience building libraries that can be shared across multiple services
  • Experience building or managing distributed and/or SOA architectures
  • Experience with SaaS platforms is highly desirable
  • Experience with application optimization, profiling, & architecture

What you’ll do:

Work closely with our engineering leaders to:

  • Build an open, positive and energized culture
  • Build, lead and hire a high-caliber team of software engineers
  • Drive our technical roadmap and direction of our stack
  • Lead and inspire your team and other engineers to build the best ecommerce platform on the planet
  • Encourage innovation and foster an environment of continuous improvement
  • Ensure that technical decisions support our goals of quality, performance, scalability, reliability, availability and security

Management responsibilities:

  • Be both a highly technical hands-on coder and an effective people manager
  • Hold your own in technical discussion, be a subject matter expert and have strategic influence
  • Collaborate with product managers, engineers and stakeholders in all corporate offices to promote communication and coordination
  • Establish team objectives in alignment with business goals
  • Organize and facilitate regular 1:1’s with your team for coaching and mentoring
  • Make recommendations to other managers with regards to team performance
  • Execution of performance improvement plans for under-performers
  • Continued enforcement of best practices to improve engineering quality and efficiency
  • Establish a sense of urgency and direction; set expectations
  • Create and participate in an on-call rotation for incident management

Nice to have:

3+ years experience using high-level front-end frameworks (e.g., React, Vue, or Angular) to build single page applications

  • Experience with functional paradigms
  • Experience with Agile methodologies
  • BS/MS in computer science or equivalent experience
  • Excited to learn new technologies
  • Solid UNIX knowledge

Our Hiring Processes Might Include

We want to see your problem-solving and analytical skills. Be prepared to write good, clean, scalable code. You don’t need to know our entire stack, but we’re looking for practical experience, someone who can solve production problems in the cloud.

  • Recruiter Phone Screen
  • Hiring Manager Screening
  • Online Code Assessment
  • Final Stage / Cultural Interview



Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at