The Tech Partner Content Administrator plays a critical role in shaping the success of BigCommerce's Partner Ecosystem by overseeing both content administration and cross-selling optimization. This position is responsible for driving revenue growth, fostering successful partnerships, and maximizing program efficacy through curated content, seamless collaboration, and data-driven insights. By leading initiatives to enhance partner enablement and solution attachment, this position directly impacts the overall partner experience and business outcomes.

What You’ll Do:

• Cross-Functional Collaboration Leadership:
• Lead cross-functional ceremonies to optimize performance and foster collaboration across teams.
• Aim for a 95% attendance and active participation rate in all cross-functional activities.
• Rules of Engagement (ROE) Documentation:
• Develop and maintain comprehensive Rules of Engagement focusing on data integrity, program usability, and success metrics.
• Ensure 90% saturation of ROE documents across internal stakeholders to promote consistency and alignment.
• SFDC Data Analysis and Management:
• Utilize SFDC data insights to identify trends, opportunities, and challenges in partner solution attachment.
• Target a 20% increase in flagship solution adoption quarter-over-quarter through data-driven strategies.
• Reporting and Insights Delivery:
• Develop and refine metrics tailored to different stages of the merchant journey.
• Upgrade dashboards to monitor program efficacy and deliver actionable insights to senior stakeholders.
• Provide weekly readouts and deliver an overall Program dashboard within six months to ensure transparency and accountability.
• Strategic Asset Management:
• Audit and enhance existing partner enablement assets to fill gaps and meet evolving needs.
• Curate and manage a comprehensive repository of assets tailored for Partner Managers and their partners.
• Redesign 80% of legacy enablement assets as Partner Management Templates to streamline processes.
• Program Adoption and Optimization:
• Track and drive the adoption rate of partner management programs among managed partners.
• Strive for a 90% adoption rate within the first six months of program implementation.

Who You Are:

• 7+ years professional experience, including 3+ years technology sales, partner management, or business development experience in a high volume, fast-paced environment.
• Bachelor’s degree, ideally in business or similar field preferred.
• Experience within an eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients preferred. Technical Sales Engineering
• Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
• Action Oriented - You enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
• Business Acumen - You know how businesses work, keep up with relevant practices and trends, and know the competition.
• Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time.
• Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
• Eager Student - You have a passion for learning, open to change, and pick up new skills and knowledge quickly.
• Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
• A Planner - Your have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily development and maintain schedules.
• Driven - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results.
• Flexible - You not only cope with change, you thrive on it and can shift gears comfortably.
• Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.
• Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 50% travel (~25 weeks annually) to meet with partners which may require overnight stays or week long stays at locations (depending on project).

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