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Revenue Operations Analyst



IT, Operations
Mexico · Remote
Posted on Thursday, March 9, 2023

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing businesses of all sizes.

As a Revenue Operations Analyst, Compensation, you will be responsible for administering commissions and attainment calculations, reports, and insights for selling teams. You will support variable compensation plan administration and commissions and attainment reporting. You have impeccable attention to detail and are an enthusiastic advocate for data accuracy. You will have a constant eye on the key performance indicators, and help to scale and optimize GTM effectiveness via maintaining accurate data, eliminating barriers, and providing documentation.

You thrive in dynamic environments, enjoy collaborating with GTM teams, are a Salesforce and Excel enthusiast, and most importantly are passionate about creating sustainable and scalable operations that will grow with the company.

**Please submit your resume in English for review.**

What You’ll Do:

  • Partner with other Commission Analysts to administer compensation plan and commission reports for BigCommerce, including monthly data collection and review, incentive compensation calculations, submitting commissions payments to HR, and commission reporting to sales and business development leaders and representatives.
  • Collaborate deeply with the Finance and Human Resources teams on commission-related matters, including partnering to resolve issues, developing communications, and advising on potential changes to variable compensation.
  • Field questions and requests from employees on incentive compensation plans, including training new employees on incentive compensation plans for BigCommerce.
  • Execute monthly and quarterly attainment reporting, and communicate attainment to sales and business development leaders and employees.
  • Support the administration of the commissions tool, including configurations and reporting, and answering questions from the business.
  • Translate business requirements and challenges to operational requirements, leveraging process, automation, and data outputs to ultimately increase acquisition effectiveness.
  • Provide enablement documentation for the GTM teams to ensure adherence to new processes and optimizations.

Who You Are:

  • A results-oriented, cross-functional operator with a bias for action and 3+ years of experience in revenue operations, sales operations, or similar.
  • Bachelor’s degree in a quantitative field (business, finance, etc) and/or related experience required.
  • Strong business acumen, excellent time management, critical thinking skills, operational, and interpersonal savvy.
  • Proven success working in business applications like Salesforce CRM (required), commissions tools like CaptivateIQ (plus), and additional systems in support of Sales teams.
  • Data-driven decision maker with a penchant for systems thinking.
  • Demonstrated experience creating end-to-end process design, documentation, and implementation from scratch.
  • Proactive and results-oriented, comfortable seeking to understand business context driving requests and collaborating on best practices.
  • Team player (required), ambitious, self-motivated, and goal-oriented with excellent time-management skills.
  • A thoughtful communicator who earns trust and builds strong working relationships across departments and simplifies complex concepts into absorbable information that influences the behavior of others (data visualizations, oral, written, powerpoint).


Diversity, Equity Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at