Our mission is to power unrivaled eCommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using Bigcommerce can outsell and outperform those on other platforms.

What you’ll do:

• Lead strategy development and execution across the domains you’ll be working in.
• Roll up your sleeves and get deep into the day-to-day running of multiple high-performing Agile teams.
• Enthusiastically lead teams towards the product vision with effective delivery.
• Collaborate with our Product Design and Engineering teams to drive product discovery (performing customer research and market research), hypotheses, development, and product delivery (solutions that bring the most value to our customers in the quickest time frame).
• Define user stories or job stories that effectively capture the customer’s problem statement(s) and ‘bridge the divide between our customers’ needs and the product.
• Collaborate with your team to break complex projects into small ones, adding more customer value to each iteration.
• Develop success metrics to monitor the impact of new products that you launch.
• Analyze data to measure the impact of product improvements and then iterate to constantly optimize performance.
• Define and communicate performance metrics to key stakeholders throughout the organization.
• Work closely with managers across the organization to ensure that the initiatives you drive align with the product's strategic vision and the broader company objectives.
• Partner with our Business Development and Marketing teams to drive adoption of the integrations and solutions you build.
• Interface directly with agency and technology partners to understand their solutions' integration touch points and technical considerations.

Who you are:

• 5+ years of product management experience leading multiple teams and initiatives.
• You’ve managed multiple product features/lines simultaneously (rather than just been a single individual contributor of a single product feature/line).
• You’re motivated to execute high-profile complex projects in a fast-paced and cross-functional environment.
• You can develop vision and strategy and corral team members around them.
• You can develop a long-term plan and then work with the team to break it into smaller chunks, each adding more customer value.
• You’re passionate about building next-generation products for the fast-growing eCommerce industry.
• You have a technical background or have a technical orientation enough to get in the weeds with engineers to understand the pros and cons of different technologies, designs, and potential solutions.
• You’re plugged into the worldwide commerce ecosystem of 3rd party developers and solutions. You speak their language and have their respect.
• You have a laser focus on the customer, which enables you to deeply understand their pain points and how they use the product.
• You use data to inform and defend your decisions.
• You value market research, and you have your finger on the pulse when it comes to competition.
• You get excited about tackling big, complicated, and often ambiguous problems.
• You understand that human behavior is complex and changing behaviors is much harder than building features and technology.
• You’re curious and love trying new things. You ask yourself, “why did they build it that way?” or “what would happen if…?”
• You’ve got strong UX instincts. You won’t need to do your designs, but you’ll work effectively with your design and research peers.
• You think analytically.
• You’re great at communicating and negotiating with cross-functional teams. You are a powerful influencer, and people like working with you even if they might disagree with you.
• You’re energetic and creative - key characteristics that describe you and the projects you lead. You have a bias for action and making things happen.
• You have excellent written and oral communication skills.
• You have an entrepreneurial mindset with a bias for customer-focused innovation.
• You’re resilient. Challenges present themselves, and you persist through them until the solution is found, bringing your team along the journey and encouraging them along the way.

It would be excellent if you have:

• Experience within any of the following: eCommerce, PIM, ERP, shipping fulfillment .
• Technical background with experience in REST and/or GraphQL APIs (giving you empathy towards designing a great developer experience).
  
  

  What's in it for you

  • Set the vision and strategy for domain areas that you manage and lead your development teams to provide high quality product to the market.
  • Solve complicated, and often ambiguous problems.
  • Motivate and influence senior leadership, key stakeholders, drive buy-in for your ideas, and tell exceptional stories around why and what we should build.
  • Further the product management craft at BigCommerce. Take a player-coach role and get your hands dirty in improving our global PM’s product instincts and capabilities.
  • Work in a fast-growing product company directly with external customers and partners.
  • Collaborate with international BigCommerce teams, as well as merchants and partners across the globe.

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  Diversity, Equity Inclusion at BigCommerce

  Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

  Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.