Job Description:

Better Health is creating a new medical provider type, disrupting the $80B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions.

Since its inception in November 2019, Better Health has gained Medicare licenses in 46 states, 11 Medicaid licenses, and preferred national provider contracts with Oscar Health and Humana. This has allowed our member base to rapidly grow month to month with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, as well as several prominent healthcare leaders including the CEO and President of eHealth.

With growth, comes new job opportunities! We are hiring a Business Operations Associate to drive cross-functional initiatives across our Operations, Member Success, Billing, and future teams. Our operations team is responsible for identifying, implementing, and driving process improvements across our entire organization.

Not only will you be able to improve our processes, you will also be integral in the design and implementation of our peer mentoring and telemedicine programs. Your work will make a real-life impact on the lives of our members.

So, what will you do as our Business Operations Associate?

The Business Operations Associate will be responsible for maintaining daily business operations, improving operational efficiency, and implementing strategies to optimize business processes. This role requires a strong executor with excellent analytical, problem-solving, and communication skills to support various departments and drive organizational success.

Key Responsibilities:

• Operational Strategy: Develop and implement operational strategies to improve efficiency, productivity, and profitability across all business functions.

• Process Improvement: Identify and analyze business processes to streamline operations and enhance performance. Implement process improvements and best practices.

• Technology Integration: Work with Product & Engineering and other departments to integrate technology solutions that enhance operational efficiency and data management.

• Data Analysis: Utilize data analytics to monitor key performance indicators (KPIs), generate reports, and provide insights to support decision-making and strategic planning.

• Stakeholder Communication: Maintain effective communication with internal and external stakeholders, including senior management, to provide updates on operational performance and initiatives.

• Project Management: Lead and manage cross-functional projects, ensuring timely delivery and alignment with business goals. Coordinate with various departments to achieve project milestones.

• Cross-functional leader: Foster a collaborative and high-performance work environment.

• Supply Chain: Collaborate with vendors and external partners to optimize supply chain operations and cost-effective sourcing of DME

• Compliance and Risk Management: Ensure compliance with company policies, industry regulations, and legal requirements. Identify and mitigate operational risks.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, or a related field.

• Experience: Minimum of 5 years of experience in business operations, project/program management, and/or consulting experience. Experience in digital healthcare is a plus.

• Skills:

  • Ability to adapt to a fast-paced and dynamic startup work environment

  • Strong analytical and problem-solving skills.

  • Excellent project management and organizational abilities.

  • Proficiency in data analysis tools and software (e.g., Excel, Tableau, SQL).

  • Ability to multi-task and manage competing priorities

  • Strong leadership and team management skills.

  • Effective communication and interpersonal skills.

  • Knowledge of industry regulations and compliance standards.

Now, why choose Better Health?

For starters, our benefits include:

• Competitive Salary

• Healthcare & Dental

• Flexible PTO

• Full Remote Flexibility

• Joining a leadership team driven to improving the lives of those living with chronic conditions

But most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:

• Open dialogue with radical transparency

• Creativity to run with ideas

• Collaboration across teams

If you're fired up at the thought of revitalizing a tired $80 billion industry and passionate about user-focused solutions, join us!

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Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.