Member Care Advisor (remote)

Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution we turn the focus to our members and help them choose the best medical supplies to address their underlying chronic conditions.

Since its inception in November 2019, Better Health has gained Medicare licenses in 46 states, 11 Medicaid licenses, and preferred national provider contracts with Oscar Health, UHealth, Humana. As a result, our member base has rapidly grown rapidly grow month over month with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, as well as several prominent healthcare leaders including the CEO and President of eHealth.

It is time for us to continue our growth by hiring more Member Care Advisors! If you -

Are excited about making a positive, lasting impact on people's lives

• Want to take an active part in bringing about the consumer healthcare revolution

• Love eCommerce and shaping a company's success in the early days

Let's talk!

So, what will you do as our Member Care Advisor?

• Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.

• Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problems

• Full lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.

• Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others

• Create internal processes that ensure delightful interactions at all stages of the customer life-cycle.

• Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.

What you bring to the table:

• Are passionate about consumer healthcare and helping people live their best lives.

• Have proven experience in customer success roles for a durable medical equipment (DME) company.

• Are dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind.

• Are a self-starter, Always-Be-Selling, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment.

• Are excited to work in a startup environment and create impact from day 1.

What you get:

For starters, our benefits include:

• Full Remote Flexibility

• Healthcare Benefits

• Joining a leadership team driven to improving the lives of those living with chronic conditions

But most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values to:

• Take patients seriously and treat them well. Shift mindset: our members have choice, they are smart, they’re right. We follow-through our commitments.

• Lead with curiosity, kindness and a solution mindset. Get to the root of things, dig deeper, support our members and each other

• Pursue growth and move fast to maximize impact. Pursue growth personally and organizationally, be comfortable with change, be open to giving and receiving feedback to continually improve, source many opinions and then make fast decisions.

If you're fired up at the thought of revitalizing an archaic $60 billion home medical device industry and passionate about user-focused solutions, join us!

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Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.