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Documentation Team Lead

Better Health Supplies

Better Health Supplies

Posted on Tuesday, August 1, 2023

We are seeking a highly motivated and resourceful individual to be a part of our Documentation and Insurance Verification team. This role will provide day-to-day guidance to this small team (4 staff members) while also becoming an expert in performing insurance verifications and chasing documentation requirements for Durable Medical Equipment (DME) orders. This role is split 70%/30% in doing the work of a Documentation/Insurance Verification Specialist and providing guidance and leadership to the team.

What You'll Do

  • Take lead in directing the team on which activities to focus attention and activities on
  • Be accountable to daily, weekly, and monthly production and quality reports
  • Effectively communicate with team members in order to meet established timelines
  • Call responsible parties to follow up on documentation
  • Review SWO/MSWO/MR to ensure filled out correctly
  • Provide support to cross-functional teams, with a high attention to detail
  • Effective follow-up on outstanding documentation tasks include
    • Outreach to primary care physicians offices
    • HBOs
    • Involve patients when primary care physicians are non compliant
  • Send all necessary paperwork to primary care physicians for ordering supplies
  • Upload documentation (SWO,MSWO) into members charts
  • Other duties and tasks may be assigned as appropriate or necessary.

Who You Are

  • Comfortable working in a fast-paced, dynamic startup environment
  • Able to interact and communicate professionally with various levels within the organization
  • Ready to step into a small team to drive production and provide basic oversight
  • Must be detail-oriented and have excellent oral and written communication skills ( phone etiquette, spelling, grammar)
  • Healthcare experience, insurance verification, documentation, and/or DME experience preferred

Compensation and Benefits

  • Competitive salary, commission, and benefits (Medical, Dental, and more)
  • Fully remote opportunity with a distributed company
  • Talented and fun coworkers who are passionate about improving our healthcare system
  • The opportunity to be part of a mission-driven company and make a difference in patients’ lives