CRM Assistant
Beauty Pie
We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time.
Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.
So, what will you be doing?
- Working closely with product marketing to align on themes, briefing copy & creative assets to Studio, building dynamic data segments in Iterable and communicating with all internal teams to ensure CRM is fully aligned with the business and vice versa
- Work alongside the Email Assistant to enhance BAU emails with personalisation and targeting plans
- Supporting the CRM Manager in executing test and learn strategies, to help us improve BAU emails and identifying additional opportunities for automated emails and lifecycle campaigns
- Support channel diversification initiatives through building push notifications and SMS campaigns
- Analyse and report on BAU campaign performance to identify trends and opportunities for future planning, with a focus on maximising customer engagement
- Liaise with the our Member Happiness team and share any campaign plans that may result in an increase in customer contact and work with them on any proactive member comms requirements
- Monitor competitor email and app activity
- Stay in the know on industry insight and trends to fully optimise emails and app messages
- Champion email and app message best practices in collaboration with editorial and creative teams
We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
- Are familiar with email marketing tools, such as Iterable or equivalent
- Comfortable collaborating in cross-functional teams
- Be great at coordinating and planning projects
- Comfortable working with customer data to segment databases for targeted marketing
- Demonstrate a passion for CRM and email and be knowledgeable about how CRM can drive customer loyalty and engagement
- Have a good understanding of web analytics and customer databases
- Have experience of email best practice with a keen interest to expand this across global markets
- Be incredibly motivated, driven and detail orientated
- Have experience working within a commerce environment
- Be confident working with people at all levels of the organisation and able to develop strong working relationships
- Capable of working on a diverse range of campaigns and communications
- Able to multitask, manage deadlines and requirements in a fast paced environment
What makes someone ‘Beauty Pie’?
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:
- Bring Your ‘A’ Game: Take ownership & accountability. Make sh*t happen. Grow. Support. Evolve. Invent. Be open-minded.
- Be Intelligently Rebellious: Challenge the status quo. Push boundaries. Embrace change. Think BIG.
- Be Customer Obsessed: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.
- It’s All For One (& One For All): Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.
We’re committed to diversity & inclusion
As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.
We’ve got a long way to go, but here’s how we’re doing as of June 2024:
Employees who identify as female: 68%
Employees from minority ethnic backgrounds: 28%
Employees who identify as living with a disability: 10%
Employees who identify as female in our Product Engineering teams: 32%
Employees who identify as LGBTQIA+: 13%
A bit about our ways of working
We foster a high-performance culture, where you are trusted to get the work done. We treat all of our teams like adults in giving them autonomy and flexibility.
At Beauty Pie we want to support employees to do their best work, have a good work life balance and work flexibly whilst staying connected - and getting the job done.
In order to encourage in-person collaboration and create a strong team environment, we aim to be in the office 3 days a week, with flexibility built in around role, type of work and personal requirements. We encourage you to discuss this as part of the interview process to understand the requirements in this role.
Your piece of the Beauty Pie:
- Free Membership to Beauty Pie + discount off our products
- Pieshares - all employees receive stock options
- 25 days holiday & your birthday off / 22 vacation days for the US team
- Flexible bank holidays
- Equal leave for all new parents regardless of gender or personal circumstances
- Private Medical Insurance
- Menopause support
- £2,500 / $2,500 to spend on your fertility journey after 2 years service
- 10 therapy sessions through AXA PPP
So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.
Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.