CRM Executive
Beauty Pie
This job is no longer accepting applications
See open jobs at Beauty Pie.See open jobs similar to "CRM Executive" General Catalyst.We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time.
Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.
Description of the role
You will be a key member of the CRM team at Beauty Pie. Reporting to the Email/CRM Manager, the CRM Executive will be integral to supporting the CRM and email strategy, focusing on customer data acquisition, enrichment and retention initiatives in line with Beauty Pie’s business objectives.
BAU:
- Own the briefing and delivery of CRM communications by working with Emarsys, Creative, and all relevant internal teams to ensure CRM is fully aligned with the business and vice versa
- Build Email and SMS manual campaigns, automations and audience segments within Emarsys.
- Work with our Studio Team to ensure our communications are on-brand, consistent and optimised for performance
- Attend weekly meetings with wider teams to agree on the CRM calendar and ensure any trade/key product launches/changes are supported/reflected in planning
Strategy:
- Support the CRM Manager with the planning, strategy and implementation of new initiatives to target customers, leveraging technology to deliver a personalised user experience
- Execute continual test and learn activity, to help us improve CRM communications and identify new opportunities for engaging customers
Analysis and Reporting:
- Analyse post-campaign metrics and suggest data-led recommendations to improve performance, using Excel and data visualisation tools to gather insights
- Stay abreast of CRM channel commercials, adopting a performance-led mindset to measure results vs business targets
- Monitor competitors and market trends to allow us to stay ahead of the curve and differentiate our experience
Requirements
We believe it's all about mindset, great skills and attitude and a fantastic work ethic being key. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! *
- Experience of CRM and email marketing, preferably in either D2C or subscriptions.
- Strong attention to detail and numbers.
- Experience with customer engagement platform such as Emarsys is desirable but not essential.
- Strong quantitative and analytical skills with the ability to draw conclusions and recommendations based on data and analysis.
- Flexible and comfortable working in a change-oriented, fast-paced environment
- Experience in using Google Analytics and excel
- Natural self-starter who can hit the ground running and take full ownership of execution.
- Be highly organised with excellent written, verbal and interpersonal communications skills.
- Ability to work well in a team as well as individually.
*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.
What makes someone ‘Beauty Pie’?
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:
- Bring Your ‘A’ Game: Take ownership & accountability. Make sh*t happen. Grow. Support. Evolve. Invent. Be open-minded.
- Be Intelligently Rebellious: Challenge the status quo. Push boundaries. Embrace change. Think BIG.
- Be Customer Obsessed: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.
- It’s All For One (& One For All): Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.
We’re committed to diversity & inclusion
As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.
We’ve got a long way to go, but here’s how we’re doing as of June 2023:
Female Employees - 72%
Employees from minority ethnic backgrounds - 39%
Women in our Tech teams - 46%
A bit about our ways of working
We foster a high-performance culture, where you are trusted to get the work done. We treat all of our teams like adults in giving them autonomy and flexibility.
At Beauty Pie we want to support employees to do their best work, have a good work life balance and work flexibly whilst staying connected - and getting the job done.
In order to encourage in-person collaboration and create a strong team environment, we aim to be in the office 3 days a week, with flexibility built in around role, type of work and personal requirements. We encourage you to discuss this as part of the interview process to understand the requirements in this role.
Your piece of the Beauty Pie:
Life & Balance
- Free Membership to Beauty Pie + 20% off our products
- Pieshares - all employees receive stock options
- 25 days holiday & your birthday off
- Flexible bank holidays
- Equal leave for all new parents regardless of gender or personal circumstances
Health & Wellbeing
- Private Medical Insurance
- Menopause support
- £2,500 / $2,500 to spend on your fertility journey after 2 years service
- 10 therapy sessions through AXA PPP
So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.
Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.
#LI-BP1
This job is no longer accepting applications
See open jobs at Beauty Pie.See open jobs similar to "CRM Executive" General Catalyst.