North America Cloud Sales Centers (CSC) Sales Strategy & Operations Leader, GSO - NAMER Sales Operations FSO - CSC

DESCRIPTION

The North American Sales Strategy, Operations & Enablement (SSOE) team is building the future of sales. We operate with a startup mentality, build mechanisms that scale, and innovate solutions on behalf of our customers. Our team is responsible for supporting the rapidly growing Americas Commercial Sales business, from Sales Leaders to Solutions Architects and everything in between. We are obsessed with delivering results for customers and supporting sales organizations to shape the direction of the business. We are a diverse, innovative team that loves translating data, insights, and anecdotes into action.

We are seeking a Sales Operations Leader to partner with our Cloud Sales Centers (CSC) leadership team across AWS North America to define, land and execute against our strategic priorities for the business. This role is the "COO of Sales" responsible for everything from defining local market strategies and programs through to the day to day execution of the business. This is a leadership role leading a team of Field Sales Operations Leads supporting the North American CSC business across Demand Generation and Inside Sales functions.

This role will be the the head of North America Sales Strategy, Operations and Enablement (SSOE) in the strategic planning process, the annual and monthly rhythm of business and the annual Territory Planning process. The ideal candidate has broad leadership skills, strong financial acumen and a deep analytic background to ensure the continued growth and success of the business and delivering results.

This position will be responsible for managing the rhythm of the business activities such as Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics. The position will assist Inside Sales Managers and Demand Generation Leaders in evaluating and forecasting attainment against quotas, utilizing various CRM tools to derive well-vetted analysis, and other ad-hoc requests and analysis as needed. This position will lead a team supporting the day to day execution of the business including commission and quota plans, managing the territory definitions and account movements, and providing reporting and insights to sales leaders.

This individual will need to collaborate effectively with internal end-users and cross-functional data teams to solve problems, implement new reporting solutions, and deliver successfully against high standards. A successful individual is a person that has a proven work ethic that drives the desired results. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves”.

This position will work with the several stakeholders supporting the extended AWS Americas Sales organization, such as Business Development, Marketing, Professional Services, and the Partner teams. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.


Key job responsibilities
Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.

Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.

Manage the monthly cadenced business reporting for the business segment.

Develop relationships and processes with sales, partner, finance, HR, sales operations, and other stakeholders to identify and address reporting issues.

Assist Sales Managers in all aspects of evaluating their teams’ performance.

Ensure accurate and timely sales commission calculations and payments.

Identify reporting issues, gaps in processes, and drive timely resolution.

Prepare ad hoc analysis & participate on projects as needed.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

- 7+ years of leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization.
- Demonstrated ability to define, refine and implement sales processes, procedures and policies
- Strong financial, analytical and communication skills.
- Strong written and verbal communication skills, with a track record of presenting to senior management.
- Highly organized, have multi-tasking skills, and efficient in ambiguous situations.

PREFERRED QUALIFICATIONS

- Experience in multiple organizational functions such as compensation, forecasting, organizational development, etc.
- Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Excellent cross group collaboration skills.
- Experience working within a high-growth, technology company would be highly beneficial.
- MBA or other relevant advanced degree.
- Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly





Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

• • USA, WA, Seattle
  • USA, VA, Arlington
• AWS Sales
• • Corporate Operations