Technical Infrastructure Program Manager, Internet Edge Capacity

DESCRIPTION

The Internet Edge Capacity Provisioning team is looking for a Technical Infrastructure Program Manager to support internet capacity provisioning and related activities across cross-functional projects focused on Ownership, customer obsession and stakeholder management.

Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles
You will work closely with Network Development Engineers and field support teams to drive capacity deployments while holding stakeholders accountable to timely deployment on delivery.
You will lead projects to support tool creation that will ultimately be a key driver in driving automation and efficiencies to fully automate the capacity delivery process.
You will be a single-threaded owner responsible for the execution of capacity delivery

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
* Working directly with technical business development peers at order ingestion.
* Develop trust-based relationships with deployment key stakeholders
* Work with local and regional teams to lead deployments at order and circuit level physical provisioning, coordinating logical provisioning to move circuits to operational
* Identify operational inefficiencies, improve processes, automate tasks and partner with cross functional teams to develop new solutions
* Maintain order level visibility and ownership to go live
* Generating actionable insights and workflow change through the use of metrics, dashboards and deep live analysis
* Owns end to end external peering communication during the lifecycle of provisioning and/or related activities, managing and following up with external providers as required to meet customer SLAs
* Holds key customers meetings to manage expectations and prioritize key deployment orders updates to customers and stakeholders with a focus on priority orders
* Holds key partner meetings with required data center or business development teams to ensure SLAs are met across the physical stages of the process

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

*** Please continue to use the below tagline in all job postings as the statement has been approved by all stakeholders and aligns with Amazon's working culture.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

* Bachelor’s degree or equivalent work experience
* Experience in a service/ product deployment environment
* Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
* Handles multiple competing priorities in a fast-paced, deadline-driven environment
* Reporting analytic system skills needed (e.g., Excel, Tableau, SQL, Power BI, etc.)

PREFERRED QUALIFICATIONS

* Knowledge of colocation/carrier facilities and data center operational processes
* Strong oral and written communication skills, as well as ability to think clearly, analyze, problem-solve, and prioritize.
* High levels of integrity and discretion in handling confidential information.
* Professionalism in dealing with senior leadership inside and outside the company.
* Proven leadership, problem solving skills, and strong attention to detail. Able to switch gears at a moment’s notice.
* Can think and plan ahead, prioritizes short and long term, and manages time effectively
* Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
* Proven track record of confidently taking ownership, self-starter, and successfully delivers results
* Passion for innovation, curiosity, and desire to learn about new technologies.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• • IRL, D, Dublin
• Systems, Quality, & Security Engineering