Program Manager

DESCRIPTION

Amazon Web Services Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including Public Sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The Asia-Pacific and Japan (APJ) market represents a significant opportunity for AWS, and we are looking for a new program management and Operations specialist to help us drive APJ’s Top Strategic Initiatives (SIs).

This leader will collaborate closely with the APJ sales executives and diverse set of cross-functional stakeholders, including Sales, Services, Channels, Finance and Global Operations, to execute SIs that unlock the biggest growth opportunities over the next 12 to 18 months. The ideal candidate (“builder”) will possess proven sales operations experience, a deep analytical background, financial acumen, and experience implementing complex global sales strategy initiatives at scale. Additionally, they will have the foresight to anticipate business needs, make short- and long-term trade-offs, and balance business dynamics despite constraints. Strong judgment and the ability to influence without explicit authority are crucial for success, as well as knowing when and where to advocate vigorously for a well-informed position. Lastly, we expect this builder to start by “rolling up their sleeves,” understand business needs and possess the ability to create simple, scalable solutions to complex problems, excel in project management, and communicate complex topics concisely and easily.


Key job responsibilities

- Deep interlock and alignment with senior leaders across APJ SMGS and GSO organizations to share strategic insights, support business decision and run accountability/execution mechanisms
- Excellence in Program Management (PMO) and change leadership to influence across all areas and levels of the organization
- Delivering highly complex, large scale, strategic initiatives from initiation through delivery, on time and with quality
- Continuous focus on identifying and delivering innovative, ‘think-big’ improvement opportunities which enable operational excellence

About the team
We do strategy peculiarly at AWS. We are curious with deep knowledge of the industry and the levers shaping its futures, and we are responsible for the short-term tactics and the long-term strategy of our businesses. In the Sales Strategy team, we work closely with internal business leaders to glean their knowledge, incorporate data and information from external sources, and develop our own insights to inform and drive change across our global SMGS organization. In our work, we: 1/ Earn Trust: with our internal and external stakeholders, listening attentively and speaking candidly; 2/ Dive Deep: operating at all levels, understanding the details and gaining insights; 3/ Think Big: bringing external perspectives and the voice of our customers into the organization, while working backwards to solve for their stated and unstated needs; 4/ Insist on the Highest Standards: believing every stakeholder is a customer and every customer deserves our best work; and 5/ Deliver Results: helping the organization operationalize our one-year tactical and three-year strategic plans to attain its broader business goals.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Minimum 7 years’ experience in technical sales, sales enablement or sales operations role
- Significant experience and demonstrated success in developing initiatives and programs around technical field sales training and enablement
- Demonstrated experience taking strategic visions and concepts and developing into structured plans, actions and measureable metrics; experience executing plans to deliver results
- Experience working with program, project, and performance management
- Demonstrated analytical skills, by working with databases, reporting systems and SalesForce
- Exceptional written and verbal communication skills

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• • SGP, Singapore
• AWS Program Management
• Project/Program/Product Management--Non-Tech