Awardco is seeking a highly capable, results-driven leader to serve as our Director of AI Operations & Enablement. This person will be responsible for helping Awardco adopt and operationalize AI across the business in a way that is practical, secure, measurable, and scalable. This is not a research role. It’s not a “tool collector” role. It is a high-impact role focused on turning AI into real workflows, increasing productivity, improving customer experience, and achieving stronger business outcomes.

You will work cross-functionally with leaders in Customer Success, Support, Professional Services, Sales, Marketing, People Ops, Finance, IT, Security, and Product/Engineering to identify the highest value opportunities and drive adoption through pilots, enablement, governance, and change management.

What you will do

• AI Strategy and Prioritization:
• Build and maintain an Awardco-wide pipeline of AI opportunities across departments
• Lead a structured intake and prioritization process for AI use cases
• Evaluate impact based on ROI, adoption potential, complexity, and risk
• Keep leadership up to date on the AI landscape and what matters for our business

• Cross-Functional Delivery and Implementation:
• Own delivery accountability for AI initiatives, including scope, timeline, adoption, and business impact.
• Partner with functional leaders to map workflows and identify automation opportunities
• Lead execution of high-impact AI initiatives from concept to rollout
• Translate business needs into requirements and work with teams to implement solutions (internal build, tools, vendors, integrations)
• Drive operating rhythms to ensure initiatives ship on time and deliver outcomes

• Enablement and Change Management:
• Develop internal enablement materials, playbooks, training, and documentation
• Build an internal community of “AI Champions” across departments
• Improve adoption through communications, training sessions, and role-based enablement
• Track and improve utilization and behavior change over time

• AI Governance and Responsible Use:
• Partner with IT, Legal, and Security to develop and enforce AI policies and guardrails
• Establish an approved vendor stack and usage standards
• Support vendor reviews and procurement processes
• Ensure compliance with privacy, data handling, and security requirements

• Measurement and Operational Excellence:
• Implement success metrics and dashboards to track AI value (time saved, quality improvements, cost reduction, revenue lift)
• Define standards for pilot success and scaling decisions
• Create repeatable systems so AI implementation becomes a capability at Awardco, not a one-off effort

What Success Looks Like

• In your first 90 to 180 days, you will deliver:
• A ranked backlog of the top AI use cases across Awardco
• A structured AI intake, pilot, and rollout process
• 3 to 5 workflows launched into production usage, clear owners, adoption, and measurable impact (not just pilots or proofs of concept)
• An AI enablement program with training, office hours, playbooks, and internal champions
• An AI governance foundation with clear tool standards, policies, and vendor approvals
• A dashboard of AI impact metrics for leadership visibility

Who You Are

You’re an operator who thrives at the intersection of business workflows and emerging technology. You can talk to executives, work directly with teams, and drive change without waiting for perfect conditions. You are pragmatic and action-oriented: excited by AI, but grounded in what ships and what drives outcomes.

Qualifications

• Required:
• 6 to 12+ years of experience in operations, strategy, program management, enablement, or digital transformation roles
• Proven experience leading cross-functional initiatives from idea to execution
• Strong working knowledge of modern AI capabilities and use cases (LLMs, automation, copilots, agents, retrieval, summarization, classification)
• Ability to map and redesign workflows across teams to drive efficiency and quality
• Strong communication skills (written, verbal, executive level)
• High judgment and maturity with sensitive data, privacy, and security considerations
• Preferred:
• Experience implementing automation or AI-powered tools in a SaaS environment
• Experience partnering with IT, Security, Legal, and Engineering on platform rollouts
• Familiarity with tools like ChatGPT Enterprise, Microsoft Copilot, Gemini, Slack AI, Notion AI, Gong, Zendesk AI, Salesforce Einstein, Zapier, Workato, etc.
• Experience running enablement programs and change management
• Experience building internal communities of practice or champion networks
• Core Competencies:
• Systems thinker and structured problem solver
• Bias for action and ability to execute quickly
• Strong program management discipline
• Influence and stakeholder management across all levels
• Comfort navigating ambiguity and fast-moving technology changes
• Strong ethical foundation and risk awareness

Reporting and Location

• Reports to: COO (or Business Operations leader)
• Location: Utah-based or remote-friendly, depending on the candidate

Why This Role Matters

AI will transform the way work is done. This role will ensure Awardco is not passively watching it happen, but leading it. You’ll help build a durable competitive advantage by embedding AI into the way we operate across the company.

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.