Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We are seeking a Data Analyst to join Awardco’s growing AI/ML Team, where you will shape the data foundations, metrics, and insights behind our next generation of intelligent product features. As the first Data Analyst dedicated to an AI product line, you will own the analytical frameworks that demonstrate the value, performance, and impact of Awardco’s AI features across our global platform.

The ideal candidate brings strong experience in data modeling, advanced SQL, AI/ML analytics, and cross-functional partnership and thrives in fast-moving environments where autonomy, clarity, and ownership are expected.

This role is pivotal in helping Awardco scale trustworthy AI, measure impact + value, provide context, and establish the source of truth for Awardco Intelligence.

What you will do:

Core Responsibilities:

• Create and own the source of truth for AI/ML-enabled product metrics, covering adoption, engagement, conversion, retention, model performance, and value realization across Recognition Assistant, Themes, Summaries, and emerging AI features.
• Gather, clean, standardize, and validate product and operational datasets to identify trends, patterns, anomalies, and insights that inform the AI product roadmap.
• Design and maintain scalable, accurate data models, in partnership with QA, to support real-time and batch AI use cases, EVAL frameworks, model versioning, and performance tracking.
• Analyze user behavior and AI model performance, identifying opportunities to improve accuracy, efficiency, user experience, and long-term product value.
• Support experimentation efforts, including A/B testing design, experiment readouts, KPI alignment, and analysis of qualitative + quantitative feedback signals.
• Conduct deep-dive research and exploratory analysis to support decision-making, roadmap planning, opportunity sizing, and Awardco’s evolving AI Intelligence strategy.
• Develop complex dashboards and reporting artifacts that provide clarity, context, and narrative around AI usage and model outcomes.

Cross-Functional Impact:

• Partner with Product, Engineering, Data Science, QA, and Customer teams to translate ambiguous business and AI questions into clear analytical requirements (where context is needed).
• Collaborate on defining KPIs, metrics, and evaluation design for new AI features and enhancements.
• Ensure metric alignment and consistency across teams and stakeholders, eliminating ambiguity and improving decision quality.
• Present findings to technical and non-technical audiences, ensuring insights are actionable, understandable, and grounded in rigor.

Leadership & Growth:

• Own your domain with autonomy: Identify problems, propose solutions, and lead analytical efforts without hand-holding.
• Contribute to data governance, high-quality dataset standards, and model evaluation best practices.
• Support mentorship as the AI/ML team scales.
• Champion a culture of measurement, clarity, and evidence-based decision-making across Awardco’s intelligence initiatives.

What you will bring:

• Bachelor’s degree in Information Systems, Data Science, Statistics, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in data analytics, product analytics, or data science roles.
• Strong experience in data modeling, ETL/ELT workflows, and building scalable analytical datasets.
• Hands-on experience supporting AI/ML teams, including model evaluations, experiment tracking, annotation workflows, or model performance analytics.
• Advanced SQL proficiency with experience working across large data systems (Databricks, BigQuery, Kubernetes-based pipelines, etc.).
• Proficiency with data visualization tools (Tableau, Domo), with the ability to design dashboards that tell a clear story.
• Strong analytical and problem-solving skills, with a deep curiosity about user behavior, system performance, and AI outcomes.
• Clear communication skills across technical and non-technical audiences, with the ability to transform complex data into meaningful narratives.
• Demonstrated ability to work with autonomy, manage priorities, and drive measurable outcomes in fast-paced environments.

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.