Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best and Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

What you will do:

As a Global Technical Consultant, you will play a critical role in bolstering Awardco’s global account coverage and supporting our clients across time zones. In this extended-hour role (12pm–9pm MST), you will ensure continuous support for our international customers while collaborating with cross-functional teams to triage, resolve, and escalate complex client issues.

Your primary responsibilities will include:

• Provide technical guidance and support to Customer admins navigating the Awardco platform, ensuring they can maximize utilization, configuration, and overall site performance.
  
  
• Effectively triage and prioritize client needs in real time, especially during hours when many cross-functional teams are offline.
  
  
• Act as a primary technical point of contact for global clients, validating and understanding their business needs and expectations.
  
  
• Document issues comprehensively and drive resolutions forward through effective project management practices and coordination with internal teams.
  
  
• Ensure smooth handoffs and alignment with other technical and client success team members across time zones, maintaining a seamless client experience.
  
  
• Advocate for clients internally, providing clear and actionable insights to inform product enhancements and ensure the highest level of client satisfaction.
  
  

What you will bring:

• Superior problem-solving skills and a growth mindset toward oneself and others.
  
  
• Bachelor’s degree in Business Administration, Computer Science, IT, or a related field, or 3+ years of experience in technical account management, client success, or a related support role— in a SaaS or digital solutions environment.
  
  
• Proven ability to manage complex client interactions, including triaging urgent needs, navigating escalation protocols, and driving resolution in a structured and strategic manner.
  
  
• Strong understanding of digital platforms and SaaS products, with the ability to communicate technical concepts effectively to diverse audiences.
  
  
• Exceptional project management and organizational skills to coordinate and document client issues and needs, even when working independently.
  
  
• Analytical mindset with the ability to interpret data and metrics to identify trends and inform next steps.
  
  

Why join Awardco?

• One of the fastest growing companies in the Nation: 3x Inc. 5000, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
  
  
• Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune’s Top Workplaces.
  
  
• A revolutionary, client-approved product.
  
  
• Leadership that listens.
  
  
• New 200,000 sq. ft. headquarters.
  
  
• Renowned investors, both local and national.
  
  
• Cool swag, endless snacks, and a fun work environment.
  
  

Join us in delivering continuous global support and exceptional client outcomes as we grow!