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Enterprise Client Success Manager



Customer Service
lindon, ut, usa
Posted on Thursday, May 9, 2024

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We're looking for an ambitious self-starter to join our Enterprise team as a Customer Success Manager. Customer Success Managers maintain strong relationships with their assigned clients. CSMs assist customers throughout their lifecycle, working cross-functionally to help them unlock the most value from the Awardco platform. They maintain high-levels of client satisfaction while also identifying opportunities for growth and expansion.

What you will do:

  • Understand customers’ business challenges and industry trends and consult on how Awardco can help them achieve their objectives
  • Drive Customer Success with Awardco’s largest customers
  • Develop relationships with influential users and convert them into Awardco champions
  • Collaborate with customers on strategic plans to help them achieve their goals and measure progress
  • Advocate for the needs of customers to leaders in different departments
  • Raise critical customer concerns internally and mobilize resources to resolve issues
  • Conduct regular business reviews to celebrate positive outcomes and see opportunities for growth
  • Monitor product engagement and intervene as early as possible when risks and problems arise

What you will bring:

  • Excellent communication skills, both written and verbal
  • 5+ years of customer-facing SAAS experience
  • Friendly, people-oriented personality
  • Experience working in client relations preferred
  • Proven track record of success
  • Master's Degree preferred

Why join Awardco?

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.