Retention Analyst
Awardco
This job is no longer accepting applications
See open jobs at Awardco.See open jobs similar to "Retention Analyst" General Catalyst.We are looking for a dynamic Retention Analyst to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales.
What you'll do:
- Mitigate downgrades and cancellations
- Own the churn process for all Awardco clients
- Work with relevant stakeholders to develop retention strategy for each client
- Assess trends/commonalities in “at risk” clients to determine where we are struggling most
- Build a retention playbook for client success managers and implementation specialists
- Assess concession offerings to determine the most influential levers in retention
- Analyze customer health/sentiment trends and establish preventative measures
- Determine how Awardco's self service offerings can be improved
- Become an Awardco software master
What you'll bring:
- Bachelor's degree
- 1-3 years of experience in client-facing roles
- Ability to remain calm and professional in stressful situations
- Advanced communication, interpersonal, and conflict resolution skills
- Ability to operate in an ambiguous environment and pave the path in a newly created role
Why join Awardco?
- One of the fastest growing companies in the Nation: 3x 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few
- Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
- A revolutionary, client-approved product
- Leadership that listens
- New 200,000 sq. ft. headquarters
- Renowned investors, both local and national
- Cool swag, endless snacks, and a fun work environment
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
This job is no longer accepting applications
See open jobs at Awardco.See open jobs similar to "Retention Analyst" General Catalyst.