About the role:
As a Senior Technical Account Manager (TAM) at Aviatrix, you will play a crucial role in fostering our customers' innovative and transformative endeavors on their cloud networking journey. This position is not sales-oriented; instead, it gives you the opportunity to be the primary technical advisor and 'voice of the customer' for organizations spanning start-ups to Fortune 500 enterprises. Your responsibilities include collaborating closely with customers to understand their network architecture, providing expert guidance on industry best practices, and delivering operational excellence by enhancing network efficiency, security, and performance.

Key Responsibilities:

Architecture Stability: Provide best practice guidance to customers implementing critical solutions to meet performance, resilience, and business requirements.
Performance Analysis: Conduct detailed reviews and present periodic evaluations of operational performance to customers, including service disruptions, metrics, and prelaunch planning.
Customer Advocacy: Champion and advocate for customer requirements within Aviatrix by participating in customer meetings and providing technical guidance and support, including troubleshooting and issue resolution.
Strategic Expertise: Serve as the primary point of contact for clients, offering guidance on the entire journey of Aviatrix products and the customer's architecture. Support includes addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.
Platform Health and Operational Rigor: Help ensure customer health on Aviatrix by guiding proactive and reactive support during critical moments, and support in transforming and modernizing IT operations and cloud operating models using Aviatrix effectively.

Requirements:

• 4+ years in a technical account management position
• Strong background in technical cloud consulting and/or customer support preferably with Cloud Service Providers and/or SaaS vendors.
• Deep understanding of cloud networking and security.
• Proficiency in network configuration, performance optimization, and health analysis, with knowledge of network automation tools like Terraform.
• Demonstrated ability to lead change management processes, execute upgrade plans, and conduct feature testing in development environments.
• Excellent communication skills, active listening, and clear articulation of technical concepts.
• Strong relationship-building skills to manage long-term client relationships effectively.

Nice to Have:

• Familiarity with Aviatrix products and solutions.
• Experience providing technical workshops and developing training materials.
• Previous experience as a Technical Account Manager or similar role in the tech industry.
• Collaboration with cross-functional teams, and the ability to create detailed documentation and custom runbooks for network management.
• Proven ability to manage multiple customer engagements simultaneously and effectively prioritize.
• Experience in conflict resolution and negotiation to address customer concerns efficiently.

US Pay Range

The US annual national base salary range for this full-time position is $95,300.00 - $113,600.00 (Dallas,TX) or $98,200 - $125,000 (Bay Area, CA) + benefits + 401(k) match + equity. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. [Certain roles are eligible to earn sales commission, depending on the terms of the applicable plan.] The range displayed is the minimum and maximum target base salary and is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.

About Aviatrix
Aviatrix is the cloud networking expert. We’re on a mission to make cloud networking simple so companies stay agile. Trusted by more than 500 of the world’s leading enterprises, our cloud networking platform creates the visibility, security, and control needed to adapt with ease and move ahead at speed. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry's leading multicloud networking and security certification, Aviatrix empowers the cloud networking community to stay at the forefront of digital transformation.

WE WANT TO INCLUDE YOU

We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.

Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.

Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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