About the Role: Staff Technical Writer (US/Canada Remote)

You are a person who loves learning about new technology and sharing what you know through your writing. The challenge of being a student one day and a teacher the next appeals to your inquisitive and educative nature. You understand the cloud networking audience and can’t wait to get your hands on new applications to try them out for yourself. The identity you share with your audience drives you to make sure they have all the information they need to succeed and makes you a great customer advocate.

Responsibilities

• Developing product user documentation for cloud networking IT and DevOps audiences.
• Outlining the concepts, procedures, and reference materials required to support a positive documentation experience for the customer.
• Writing conceptual and instructional content including:
  • Platform and feature overviews.
  • Network planning and workflows.
  • Solution implementation and best practice guides.
  • Procedures for deploying, configuring, and managing the Aviatrix platform features and ecosystem.
• Interviewing subject experts from development and support teams to define the customer requirements for writing projects.
• Providing incremental development reviews for subject experts and wide audience reviews of mature drafts to ensure the content is accurate, complete, and satisfies customer needs.
• Using the Aviatrix platform to guide, test, and verify the content you create.
• Creating screen shots, flow charts, and network topology diagrams.
• Communicating the status of projects to team members.

Required Skills

• Writing clear and concise documentation prolifically.
• Assessing customer requirements for your documentation projects.
• Quickly learning about new technical features, concepts, and procedures.
• Attention to detail and the tenacity to track down answers to questions.
• Reducing complex technical processes to easily understood concepts that are appropriate for the defined audience.
• Prefer familiarity with CI/CD documentation processes.
• Prefer familiarity with creating content using IDE tools and GitHub repositories.
• Installing, configuring, and using enterprise networking software products and cloud services.
• Understanding of networking principles and cloud services.
• Using screen capture, simple graphics, and network diagraming applications.
• Using Jira or similar bug database tool to track issues and communicate the status of tasks.
• Using Microsoft Office tools and SharePoint for internal company communications.

Experience

• Over 10 years of writing technical documentation for enterprise network and security software users and developers.
• Installing, configuring, and managing the enterprise software products in your portfolio.

Education

• Bachelor’s degree in English, Journalism, Communications or Computer Science preferred. Applicants with other degrees and over 10 years senior technical writing experience will be considered.
• Training and certifications for technical or writing achievements are a plus.

About Aviatrix

We are a Secure Cloud Networking company that optimizes business-critical application availability, performance, security, and cost with multicloud networking software that delivers a simplified and consistent enterprise-grade operational model in and across cloud service providers. Combined with the Aviatrix Certified Engineer (ACE) program, the industry’s first and only multicloud networking certification, innovative enterprises are transforming their business by upgrading their cloud networking with Aviatrix. Learn more at www.aviatrix.com.

US Pay Range

The US annual base salary range for this full-time position is $180,000-$240,000 + benefits + 401(k) match + equity. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. [Certain roles are eligible to earn sales commission, depending on the terms of the applicable plan.] The range displayed is the minimum and maximum target base salary and is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.

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