We’re pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google’s Zanzibar system—and building managed services that enable planet-scale production authorization services.

Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed funding. We’ve developed SpiceDB, now the open source standard in authorization database technology, fortified our reputation as authorization experts, accelerated our open-source community growth, and are scaling revenue with robust enterprise products.

AuthZed is a fully remote company with employees across the US and Europe. We’re a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day.

Company Values

• Agency
  • Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes exist to clearly define our goals, but not restrict how progress is made.
• Collaboration
  • Success is defined in various dimensions and no single person can be an expert in all of them. Without valuing the opinions of others, finding compromises, and sharing mutual trust and respect, you cannot arrive at the best possible solution.
• Open-mindness
  • Without asking questions, testing assumptions, and questioning our pre-existing biases we risk operating within an echo-chamber. We celebrate the representation of diverse perspectives and backgrounds as a catalyst for creating an inclusive work environment that everyone can appreciate.

The Role

We’re looking for a dynamic and seasoned customer success professional with significant experience supporting large Enterprise customer’s in adopting complex software across their engineering organization. This is an exciting opportunity to play a crucial role in our growth by leading our largest customers to successful outcomes with our cutting-edge authorization solutions.

Your primary focus will be to ensure customers getting into production and are successful with AuthZed products. Assisting them as a dedicated technical resource and proactively suggesting educational sessions, best-practices, and other elements as needed. Your ultimate goal is to create deep relationships with your accounts as a trusted advisor and create advocates for our products.

If you’re passionate about software and enjoy building strong relationships with customer accounts, this role is perfect for you!

What You’ll Do

• Support your accounts as the post-sale point of contact for technical inquires.
• Lead our service delivery process to ensure timely delivery of orders and successful production deployments.
• Educate customers on basic and advanced AuthZed product concepts.
• Guide your customers towards best-practice implementations; including reviewing code and designing SpiceDB Schemas.
• Partner with Account Executives and Solution Engineers to identify and secure new sales opportunities.
• Collect and deliver customer feedback to our engineering and product teams.
• Continuously monitor, update, and report on customer health – ensuring customers are meeting their desired performance SLOs and flagging potential churn risks to the leadership team.
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization.

Essential Qualifications

• Experience: Minimum 3+ years as a CSM or similar customer-facing role supporting Enterprise customers in the software industry, preferably database or similar infrastructure software.
• Industry Experience. Experience working with engineering organizations within Fortune 1000 companies.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience may also be considered in lieu of formal education.
• Technical Proficiency:
  • Hands-on experience with relational databases (e.g., Postgres), including defining schemas, performing migrations , and writing SQL queries.
  • Proficient in designing and deploying solutions in cloud environments (AWS, GCP) and managing Kubernetes clusters.
  • Skilled in at least two of the following programming languages: Go, Node, Java, Ruby, or Python.
  • Experience integrating against HTTP or gRPC APIs, including handling streams and pagination.
• Communication and Analytical Skills: Proven ability to triage, diagnose, and solve complex technical issues, and recommend solutions based on customer requirements.
• Technical Demos and Presentations: Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels.

Additional Requirements

• Project Management and Organization: Proven track record for keeping multiple stakeholders aligned and focused on achieving target outcomes across multiple disparate work streams.
• Client Relationships: Proven experience in building and maintaining strong relationships with key stakeholders in customer accounts.
• CRM and Task Management: Experience with CRM systems and task management software to track and manage customer engagements effectively.
• Travel: Open to travel for customer onsite visits as required.

Desirable Qualifications

• Open Source Involvement: Experience working with and contributing to open-source software projects.
• Advanced Architecture and Software Knowledge:
  • Experience integrating against gRPC APIs
  • Experience with graph databases
  • Experience with test-driven development and familiarity with common software design patterns such as Pub/Sub and Proxies.
  • Understanding of distributed systems concepts, including committing data to multiple databases using patterns like change data capture (CDC), message queues, two-phase commit protocol (2PC), and workflow engines like Temporal.
  • Knowledge of distributed quorum-based software (e.g., Paxos, Raft) and distributed relational datastores like CockroachDB.
  • Exposure to policy languages, such as Rego, is a plus.
• Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts.

Listed salary is base + OTE; job will close Friday, November 8, 2024 at 12pm ET

Given our background, we build upon a foundation of using open source, cloud-native solutions to deliver our products.

We've given some webinars discussing parts of our stack:

• Building a managed database service with Kubernetes Operators
• Running Low-latency Workloads on Kubernetes

Here are some keywords:

• Go
• TypeScript
• Kubernetes
• Kubernetes Operators
• NextJS
• Pulumi
• CockroachDB
• Cloud Spanner
• PostgreSQL
• Prometheus
• Thanos
• ArgoCD