At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

Healthcare providers aim to focus on patient care, but administrative tasks often limit their time. Augmedix addresses this by streamlining workflows and improving efficiency through technology and data-driven insights.

With a growing team of 270+ members, strong governance and operational oversight are essential for stability and scalability. The BD RCM Operations team plays a key role in driving structured processes, performance tracking, and cross-functional alignment.

We are seeking an Operations Specialist, Ops Strategy and Governance to support operational continuity, strengthen governance, and drive process improvements. This role will focus on data insights, automation, and enabling scalable, efficient operations.

What You will do

• Support and monitor the RCM new employee onboarding to ensure a smooth and timely onboarding process.

• Conduct data analysis and build visualization dashboards to provide leadership with operational insights.

• Identify automation opportunities and collaborate on process automation initiatives.

• Assist in desk planning and resource allocation to ensure optimal capacity utilization.

• Coordinate payroll process and weekend shift management activities.

• Monitor policy adherence, update governance documentation, and ensure compliance alignment.

• Facilitate cross-functional coordination between RCM verticals, support teams, and leadership.

• Track operational KPIs and flag risks related to SLA, compliance, or capacity gaps.

• Contribute to SOP development, governance frameworks, and documentation standardization.

• Evaluate existing operational gaps to design and implement high-efficiency workflows.

What You Have

• Bachelor’s degree in Business Administration, Finance, Data Analytics, Engineering, or a related field.

• Professional Experience:

• 1–2 years of experience in business operations and/or governance functions.

• Experience working in cross-functional environments with exposure to operational scaling.

• Prior experience in analytics, reporting, or automation initiatives is preferred.

• Strong analytical skills with the ability to interpret operational data and identify trends or risks.

• Experience building dashboards using SQL, Google Sheets, Smartsheet, or BI tools is preferred.

• Exposure to workflow automation tools and process optimization frameworks.

• Ability to manage multiple workstreams across governance, operations, and strategy.

• Comfortable using Slack, Notion, Linear, or similar collaboration/project management tools.

• Strong communication skills with the ability to coordinate across multiple operational teams.

• High ownership mindset and ability to operate independently in a lean structure.

• Detail-oriented with strong documentation discipline.

• Ability to manage competing priorities in a fast-paced environment.

• Proactive problem-solving approach with a focus on risk mitigation and operational stability.

• Exposure to operational governance, compliance monitoring, or workforce planning.

• Experience contributing to automation or efficiency improvement projects.

• Exposure to KPI tracking and executive reporting.

Details

• Shift Detail: Night shift, (10:00 PM BST - 7:00 AM BST)

• Workdays: Monday to Friday

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.