At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

Overview

Healthcare providers enter the medical field to care for patients, but administrative burdens often take away valuable time that could be spent on patient care. Augmedix is dedicated to transforming healthcare operations by streamlining workflows, enhancing efficiency, and reducing administrative overhead through advanced technology. By leveraging AI-powered solutions, workflow automation, and data-driven insights, we help providers stay connected with their patients and focus on delivering high-quality care.

As Assistant Manager - RCM Operations, you will lead and manage teams responsible for process automation, LLM-based solutions, and operational tooling. You’ll set direction, optimize workflows, and ensure delivery at scale. You will be responsible for driving cross-functional initiatives, ensuring operational excellence, and enhancing process efficiency through data-driven decision-making. You will collaborate with the Engineering, Product, and Operations teams to define, implement, and optimize critical workflows. We’re seeking a top 1% operator who combines deep technical expertise with people management, extreme ownership, and an obsession with customer impact.

Duties and Responsibilities (but are not limited to)

Leadership & People Management

● Lead, mentor, and grow a high-performing team of analysts, engineers, and automation specialists.

● Set clear goals, define expectations, and build a culture of ownership, accountability, and performance.

● Scale teams and systems to support 4x company growth over the coming year.

Technical Strategy & Delivery

● Oversee the design, development, and implementation of LLM-based automation pipelines for RCM workflows.

● Collaborate with Product and Engineering teams to define technical specs and scalable architecture.

● Drive end-to-end program execution across AI/ML tooling and workflow/bot deployments.

Process Optimization & Operational Excellence

● Identify bottlenecks and inefficiencies in workflows, and architect systems to improve accuracy, speed, and scalability.

● Standardize documentation, implement QA checkpoints, and build dashboards to monitor automation success.

● Use SQL, Python, or scripting tools to build and maintain custom automations and reporting pipelines.

● Develop dashboards and reports using tools like SQL, Excel, and BI platforms to monitor program health and operational success.

Cross-functional Collaboration

● Serve as the operational link between BD and the US RCM team, ensuring smooth communication and alignment on priorities.

● Translate business needs into technical requirements and ensure alignment across stakeholders.

● Represent Automation in leadership reviews, report out on team KPIs, blockers, and upcoming initiatives.

What We’re Looking For

Soft Skills

● Top 1% operators: You are known for being one of the strongest performers on every team you’ve been on, and you consistently go above and beyond what’s expected.

● Builder mindset: You thrive in zero-to-one environments, proactively create systems to solve problems at scale, and treat every inefficiency as a chance to automate or improve.

● Extreme ownership: You don’t wait for permission, avoid passing blame, and treat outcomes, especially missed ones as personal responsibility.

● Hungry and ambitious: You’re energized by tough challenges, committed to long hours, and excited to grow quickly as the company scales 4x over the coming year.

● Customer-obsessed: You understand that our work supports doctors and patients, and you approach every project with urgency and empathy.

● Independent executor: You don’t need hand-holding; stay organized, and consistently deliver without reminders. You move fast and course-correct just as quickly.

Technical Proficiency

● Proven ability to lead and guide technical teams in the design, development, and deployment of automation tools and AI-driven solutions.

● Strong working knowledge of SQL, Python, and related scripting languages, not just for personal use but to review code quality, validate technical decisions, and mentor junior team members in best practices.

● Demonstrated ability to translate business requirements into technical solutions, ensuring alignment with stakeholder goals while maintaining high standards of data integrity, scalability, and maintainability.

● Experience overseeing the architecture and implementation of data pipelines, automation triggers, and integration frameworks using tools such as Zapier, Alteryx, and Power BI.

● Skilled at working with cloud platforms like AWS, GCP, or Azure to support scalable and secure infrastructure for process automation and data analytics.

● Proficient in Agile methodologies, with experience in managing sprints, prioritizing backlogs, and aligning cross-functional technical teams toward delivery goals.

● Comfortable evaluating and implementing emerging technologies, including LLM-based APIs and automation platforms, to drive innovation within operations.

Qualifications

● 3+ years of experience in technical operations, automation, or RCM-related roles, including 2+ years of managing or scaling teams.

● Experience working in fast-paced, high-growth environments (fintech, healthcare or SaaS preferred).

● Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field.

Join Augmedix, a Commure company, and be part of a dynamic team committed to transforming healthcare operations through technology and innovation.

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.