At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are seeking a Data Operations Analyst who will work at the intersection of QBR technical support and Revenue Cycle Management (RCM) data analysis. This role requires a strong mix of technical expertise (SQL, Excel, data validation), critical thinking, and attention to detail. The Analyst will be responsible for creating and enhancing QBR decks, running custom analyses, and ensuring high-quality data accuracy within patient verification and benefits processes.

The ideal candidate will bring strong analytical skills, a problem-solving mindset, and the ability to deliver error-free, business-critical outputs for internal teams and clients.

What You’ll Do

• Deck Creation & Automation:

  • Run daily deck automations to generate reports (10–15%).

  • Own direct connect decks end-to-end: ensure 100% QA, escalate concerning metrics, and transition high-revenue decks to AMs (10–15%).

  • Work on custom and strategic QBR decks (30–40%), including adding tailored slides, insights, and SQL/Excel analysis that elevate reporting beyond standard decks.

• Custom Analysis & Data QA

• Client-Facing Custom Analysis: Support ad hoc requests from clients, including detailed SQL and Excel-based analysis, and develop custom Retool dashboards where applicable.

• Data Verification: Validate that revenue transaction reports are accurately ingested from EHR systems and reconcile data discrepancies.

• Quality Assurance Testing: Develop and execute test plans for data ingestion, identify discrepancies, and document QA results.

• Mathematical/Financial Analysis: Apply quantitative reasoning to validate numerical accuracy in reports and ensure data integrity.

• Process Improvement: Collaborate with engineering and operations teams to streamline QA processes, data workflows, and reporting accuracy.

• Documentation & Reporting: Maintain records of QA activities, mappings, and findings, and present reports to stakeholders.

• Compliance: Ensure all data handling complies with HIPAA and other regulatory requirements.

What You Have

• Bachelor’s degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.

• Minimum 1 year of experience in data analysis, quality assurance, or technical reporting (healthcare/RCM preferred).

• Strong technical ability: Proficiency in SQL and Excel (including pivot tables, VLOOKUP, macros, and data analysis).

• Ability to perform quantitative reasoning to review metrics logically and identify inconsistencies.

• High attention to detail – able to spot even the smallest errors before work is released.

• Strong communication skills to relay insights, raise concerns, and collaborate across teams.

• Familiarity with healthcare revenue cycle and financial reporting (preferred).

• Experience with data visualisation tools (Tableau, Power BI) is a plus.

• Growth mindset – ability to become semi-self-sufficient within 2–3 months.

• Willingness to work in India Night Shifts (US Day shift – EST to PST).

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.