Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role:

We are seeking a proactive and detail-oriented Business Operations Specialist to join our dynamic Ambient Live & Assist Business Operations team! This role is perfect for someone who thrives in a fast-paced setting and is passionate about delivering seamless employee experiences. As a core member of our team, you will play a vital role in onboarding, credentialing, systems access management, and operational process improvement. If you're organized, tech-savvy, and eager to grow within a broader business operations function, this could be the perfect fit for you!

What You'll Do:

Employee Onboarding & Offboarding:

• Coordinate cohort onboarding (AXBD) and provide access to essential systems including: eFront, Typing Club, Workforce Management (WFM), Trainer Portal, SCP and GCP.

• Create onboarding datasheets and maintain internal tracking systems.

• Issue and retrieve signed Work From Home (WFH) agreements via ClickUp.

• Assign required courses and collect EHR credential certificates.

• Create SFDC contact pages for new sales and expansion teams.

• Send and manage welcome letters (AST I & II) via Dropbox Sign.

Credentialing & Form Management:

• Manage EHR form requests, send reminders, and update stakeholders on pending items.

• Coordinate document e-signature workflows using Dropbox Sign, including multiple template creation.

Systems Access & Troubleshooting:

• Create and manage eFront accounts, share credentials, and assist with password resets.

• Provide WFM support including ID creation, admin account setup, troubleshooting, and password resets.

• Address issues with Typing Club access and functionality.

• Troubleshoot AX Tools access and related issues.

• Create and update access for TS candidate onboarding.

• Revoke access for offboarded employees across systems.

Auditing & Reporting:

• Conduct bi-monthly audits of tool access (eFront, WFM, Typing Club).

• Maintain up-to-date records in internal trackers and documentation systems.

Portal & Profile Management:

• Create provider admin portal profiles in Darwin Portal and Assist Portal.

Process Improvement:

• Identify and implement improvements in manual processes to enhance efficiency and accuracy.

• Document and standardize existing workflows to improve scalability and operational efficiency.

• Identify, troubleshoot, and escalate operational issues to appropriate channels, ensuring timely and effective resolution.

What You Have:

• Familiarity with tools such as eFront, WFM, Dropbox Sign, BoxSign, ClickUp, and Typing Club is highly preferred.

• Strong attention to detail and organizational skills.

• Excellent communication and stakeholder coordination abilities.

• Ability to handle multiple priorities and deadlines in a remote work environment.

• Comfortable working with confidential information and maintaining data privacy.

Good to Have:

• Experience with Gsuite, Salesforce (SFDC), Darwin Portal, and credentialing workflows.

• Knowledge of audit processes and compliance standards related to access management.

Details:

• Shift: Night Shift

• Workdays: Monday to Friday

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.