Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

This will be an entry level role. You will be joining a dynamic and supportive team dedicated to excellence in the health-tech industry. Our team is composed of driven, detail-oriented professionals who thrive in a collaborative and innovative environment.

This Operator role is responsible for the setup and delivery of credit card terminals and patient collections equipment for both new and existing clients, ensuring seamless integration for launch. The role also involves continuous monitoring of Stripe transaction activity via internal dashboards to maintain operational efficiency.

This is a full-time position based in-office in Mountain View, CA, from 10:00 AM to 6:30 PM, Monday through Friday. We offer a starting wage of $20.00/hr and provide comprehensive training.

What You’ll Do

• Problem Resolution: Identify and address discrepancies in information. Communicate effectively with necessary parties to resolve issues quickly, maintaining workflow efficiency.

• Professional Communication: Maintain regular and professional interactions via phone with patients, insurance representatives, and healthcare providers and nurses, ensuring courteous and efficient communication.

• Team Collaboration: Work closely with operations leaders to ensure seamless data processing and accurate reporting, contributing to operational excellence.

• Growth Opportunity: Learn operational processes and gain knowledge of healthcare related technologies to grow with the company!

What You Have

• Educational Background: Associate degree (AA) required; Bachelor's degree preferred in office management, business administration, or a related field.

• Communication Skills: Excellent verbal and written communication abilities for effective interactions with various stakeholders.

• Time Management: Proven ability to efficiently manage time, prioritize tasks, and meet deadlines in a fast-paced environment.

• Problem-Solving: A proactive approach to problem-solving with strong decision-making capabilities.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.