Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

Overview:

Healthcare providers enter the medical field to care for patients, but administrative burdens often take away valuable time that could be spent on patient care. Augmedix is dedicated to transforming healthcare operations by streamlining workflows, enhancing efficiency, and reducing administrative overhead through advanced technology. By leveraging AI-powered solutions, workflow automation, and data-driven insights, we help providers stay connected with their patients and focus on delivering high-quality care.

As an Operations Analyst, you’ll play a key role in reconciling customer bank deposits with insurance remittance payments. You will help ensure that remitted funds are accurately tracked, linked, and posted by analyzing transaction data, transcribing check documentation, and investigating missing payments. This role is ideal for analytical and detail-oriented professionals who enjoy problem-solving and pattern recognition, and are excited to grow in healthcare operations.

Duties and Responsibilities:

Check hunting and payment research:

• Research unmatched bank deposits and identify the corresponding insurance remittance checks by querying internal databases, analyzing payment data, and manually reviewing insurance portals

• Develop an understanding of payer-specific remittance patterns to more efficiently match payments

• Escalate unusual or complex cases that deviate from known patterns to relevant team members.

• Partner closely with the EOB/posting team to resolve mismatches that affect revenue recognition

Payment posting

• Assist in determining what portion of matched payments can be posted to patient encounters

• Ensure clean data handoff from reconciliation to posting workflows

Deposit slip transcription

• Ingest uploaded deposit slips and check PDFs into structured formats

• Maintain clean, complete, and auditable data for downstream posting or reconciliation processes
  
  

Technical Skills:

• Required: Proficiency in Microsoft Excel (VLOOKUPs, pivot tables, filters, formulas).

• Preferred: Familiarity with SQL

• Experience working with structured data; comfort with financial/RCM datasets.

Educational Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.
  
  

Operational Qualifications:

• Hands-on experience with RCM systems and billing automation rules is preferred.

• Strong attention to detail with an investigative mindset.

• Ability to work independently and follow SOPs with high accuracy.

• Comfortable working with structured data and spreadsheets.

• Prior experience in revenue cycle operations or EOB/835 reconciliation is a plus.
  
  

Soft Skill Requirements:

• Strong written and verbal communication skills with the ability to articulate complex findings clearly.

• High level of attention to detail and commitment to maintaining data accuracy and integrity.

• Adaptability to evolving business needs and a continuous improvement mindset.

• Ability to thrive under pressure and efficiently handle multiple priorities.

• A proactive approach to problem-solving and a strong sense of accountability.
  
  

Why You’ll Love Working at Augmedix:

• Mission-Driven Work: Be part of a team transforming healthcare by allowing providers to focus more on patient care.

• Growth Opportunities: As a company in rapid growth mode, there’s no ceiling on how far you can grow in terms of responsibility and role expansion.

• Collaborative Environment: Join a supportive team that works together to solve challenging problems.
  

Join Augmedix, a Commure company, and be part of a dynamic team committed to transforming healthcare operations through technology and innovation.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.