Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

Overview:

Healthcare providers enter the medical field to care for patients, but administrative burdens often take away valuable time that could be spent on patient care. Augmedix is dedicated to transforming healthcare operations by streamlining workflows, enhancing efficiency, and reducing administrative overhead through advanced technology. By leveraging AI-powered solutions, workflow automation, and data-driven insights, we help providers stay connected with their patients and focus on delivering high-quality care.

As a Business Associate, you will play a crucial role in ensuring the accuracy and reliability of key processes and data management. This high-impact role requires extreme attention to detail, a focus on quality, and the ability to collaborate across different functions to maintain the highest standards. You will be responsible for data analysis, driving business insights, managing escalations, ensuring process adherence, and supporting operational excellence through documentation and continuous improvement initiatives. If you thrive in a fast-paced environment and are passionate about making a tangible impact, this role is for you.

Duties and Responsibilities (but are not limited to):

Business Process Management:

• Utilize and improve internally built applications to support business needs and enhance processes.

• Document and standardize existing workflows to improve scalability and operational efficiency.

• Continuously assess and enhance the quality of data funnels, business processes, and operational systems.

Issue Management:

• Identify, troubleshoot, and escalate operational issues to appropriate channels, ensuring timely and effective resolution.

• Maintain oversight and ownership of escalated issues through to successful closure.

Data Analysis and Insight Generation:

• Extract business insights from large company datasets to support strategic decisions.

• Monitor and report on KPI metrics, identifying trends and recommending actionable improvements.

Cross-Team Collaboration:

• Work closely with internal teams, including Operations, Product, and Engineering, to support continuous process improvements and enhance operational efficiency.

Job Requirements:

Technical Skills:

• Proficiency in Gsheet, Excel, or SQL for querying and analyzing large datasets, ensuring data integrity.

• Strong skills in process documentation, including the ability to create, maintain, and optimize detailed operational procedures.

• Familiarity with quality assurance methodologies and process improvement techniques.

Educational Qualifications:

• Bachelor's degree in Business Administration, Management Information Systems, Operations Management, or a related field.

• Additional coursework or certifications in Data Analytics, Process Improvement (e.g., Lean Six Sigma), or Business Intelligence are preferred.

Operational Qualifications:

• 1-2 years of professional experience in business operations, data management, or a similar role.

• Hands-on experience with data validation, operational workflows, and cross-functional collaboration.

• Ability to meet and exceed defined KPI and success metrics.

Soft Skill Requirements:

• Extreme attention to detail with the ability to spot discrepancies and ensure high accuracy.

• Strong written and verbal communication skills with the ability to articulate complex findings clearly and concisely.

• Ownership and accountability mindset: Committed to producing high-quality outputs and driving tasks to completion.

• High degree of adaptability and resilience in a dynamic, fast-paced environment.

• Strong critical thinking and problem-solving abilities with a focus on continuous improvement.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.